Computer Flat Lines! Help!

I posted a thread 2 days ago, which was added to a previous thread I had about malware!!

I have hot had any response and I am in big trouble. My computer cannot restart! something has happened since the malware attack and the only way I can not get into the computer is to select the F2 button at setup and then use the F11 boot and choose

"most recent settings that worked" option and I will finally get a screen and icons, however the computer then goes through a process of recognizing 'new hardware' i.e., hard drive, printer, ports, usb mass storage and so on. I cannot get it to regcognize my Palm to sinc it nor do a lot of other functions work.

What do I do? My original malware problem was handled through Dem3nt3d, but he nor any other "geek" is jumpin in to help and boy do I need it!
Should I crash my computer or what?

Please someone respond!

gcpamking

 

Thanks for the info and I appologize for not doing everything right. I assumed it was related to the malware problem only because the computer had not been used since that time.

I will follow your directions and get back to you with the results and explanations.

Thanks again,
gcpamking

 

Sorry, I had to work so I wasn't able to get back to you right away. Re your questions.....what I meant when I said I could not restart was actually, I could not reboot when it was running or when I powered down. I could only get back if I chose the 'most recent settings that worked' and yes it happens every time.

Re the 'lost' program, I was referring to a program called Homegage which was installed on the computer and it was not there when we came back from vacation (30 days)! This was before I tried to restore or anything else. All the information which was in Microsoft Outlook (contacts) also was no longer there.

I am now going to do what you asked me to do and will respond after I have completed everything.

Thanks,
gcpamking

 

WOW....I am sending this to you from my laptop because the cursor on my desktop (the one with all the above problems) is going crazy!! I can get to your website or any other site but as soon as I try to scroll down or use the pointer to open something my screen the scroll bar goes up and down by itself and I can't control it at all?? It's like it has a mind of its' own! Needless to say I cannot download any of the tools you want me to and I am totally freaked!!

gcpamking

 

I did everything you asked!!

Here's my new thread chasland,

Ok, so after having some malware problems, then coming back to some weird problems, i.e., freezing up, scrolling issues etc, I did everything you asked: I checked out the preliminary house cleaning and found nothing, I disabled restore and enabled the viewing of hidden files, I downloaded CCleaner, Ad-Adware SE, SpyBot - Search & Destroy, Microsoft Windows Malicious Software Removal Tool, CounterSpy (could not download Microsoft Windows Defender 1051 (Beta 2) because it said I did not have Windows SP2???? so I downloaded the counterspy!), Hijack This!.......now it appears I have control over my mouse and the scrolling and I can once again reboot successfully, however, everytime I print, my cursor freezes and I have to reboot in order to regain control?????

Can you determine anything from the downloaded logs???? I am at my wits end and don't know what else you can do to help me but I'm open for any suggestions!!! You guys are great and I appreciate your assistance...should I crash my system or slit my throat????

Thanks,
gcpamking

 

Re: I did everything you asked!!

To chaslang,

I thought I would try to determine what might be a problem, so I uninstalled my mouse and then reinstalled and I also uninstalled my printer (since I felt this was involved!) and voila!!!!! Everything seems to be working and I no longer have the cursor freezing up?

Sure do appreciate everything you did....thanks so much and I can only hope this lasts. One last question, please advise how many of the spyware programs I need to retain and how many and which ones can I delete?

gcpamking

 

Sorry, for some reason I had interpreted your instructions to mean I was supposed to start a new thread after completing everything....duh!!

Anyway, I ran Bitdefender again (per the Read & Run Me step 6) and while it was scanning a message kept coming on "do you want to quit this scan" and of course I kept responding NO.....so, when it was done the screen does not come up the way you mentioned, instead I get a 'scan completed' and it asks if I want the results sent in to their site? I think I am attaching the right log you are requesting as bdscan1.txt but I also went to the next screen and hit the 'view report' and that is attached as bdscan2.txt. I sure hope one of these is what you are looking for?

As far as Club Dice Casino, yes, I did intentionally install it and it's been on my computer for 5 years, however, I went to add/remove and clicked on remove and will do whatever else you want me to do.

I uninstalled CounterSpy (As I mentioned, I only downloaded this because I am unable to install Microsoft Windows Defender and thought I was supposed to do CounterSpy if I couldn't get Defender installed?)

Yes, I made sure that viewing of hidden files was enabled (per the tutorial) I had done that before also.

I am going to run Hijack This now, so I will be leaving this site temporarily and finishing up on your instructions. Yu have me selecting two lines that are in my *trusted zone which I do recognize as they are used with my multiple listing service (I am a Realtor), however, I will follow your instructions and worry about reinstalling them later. I will then forward you a copy of the log .

Also, I am glad you have continued to stay in touch as my cursor is still freezing up when I print anything and I have to reboot!! Could this be a hardware problem?

Talk to you soon
gcpamking

 

OK, so I'm brain dead!!! Here's the posts and also, I had already disabled Restore and rebooted before you responded last night because I thought everything was ok!!! Another goof???

I have a Microsoft Wireless Optical Mouse and a Wireless Comfort Keyboard.

Anyway, here's the logs..................

 

Forgot to mention, I went to add/remove programs for Club Dice Casino and hit remove, however, after viewing Explorer I see it's still in the file! I went to Club Dice Uninstall and of course it can't find the right files, so how should I go about deleting all of it? Should I delete it from Explorer?

I know you must be tired of answering all my questions, but I don't know what else to do!

Thanks,
gcpamking

 

I removed Club Dice Casino per your instructions. Everything is running pretty good until I print something and immediately my mouse freezes up? This problem has not been solved.

I am attaching a new Hijack this log.

Did you find anything else in the Bitdefender log I sent?

gcpamking