Computer Freezes And Is Unusable.

Greetings and :welcome: to Major Geeks Malware Forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

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Ground Rules:

• First, please keep in mind most of us at Major Geeks volunteer our assistance for your benefit in your time of need. Please try to match our commitment to you with your patience toward us.
• It is important to not run any tools or take any steps other than those I will provide for you.
• Please perform all steps in the order they are listed. If things are not clear or you experience problems be sure to stop and let me know.
• Please take special note in my instructions whether to copy and paste, attach, or upload reports or files requested in my instructions
• When your computer is clean I will let you know, provide instructions to remove tools and reports, and offer you information about how you can combat future infections.

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Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and let me know.

Please allow me some time to review what you have posted.

 

I suspect you have a failing hard drive.

Please do these things. You can download the programs onto a USB and transfer them to the computer desktop.

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Running Chkdsk /R

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• Click Start, type cmd, then select Run as administrator
• Type chkdsk C: /r and press Enter
• When asked to schedule the disk check for next reboot, press Y then hit Enter
• Restart your computer and allow the process to run unhindered

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ListChkdskResult by SleepyDude

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• Download ListChkdskResult and save it to your Desktop
• Right click on the file and select Run as administrator
• When completed copy and paste the contents of the ListChkdskResult.txt report in your reply

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GSmartControl for Windows - Portable

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• Download GSmartControl for Windows - Portable and save it to your desktop
• Right click on gsmartcontrol.zip icon and select Extract All... then Extract
• Double click on the gsmartcontrol folder
• Right click on gsmartcontrol (not .manifest) and select Run as administrator
• Allow the program to search for and list your hard drive(s)
• Double click your drive C: drive
• Go to the Self-tests tab
• Make sure that the Test Type is set to Short Self-test
• Click the Execute button
• After the test completes, click the View Output button and copy and paste the contents in your reply

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Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

• ListChkdskResult.txt
• GSmart report

 

That is not a good sign.

Stop the chkdsk process then complete the ListChkdskResult step. In addition, run GSmart.