Computer goes offline

Discussion in 'Malware Help (A Specialist Will Reply)' started by rblayton, Feb 5, 2014.

  1. rblayton

    rblayton Private E-2

    I am having trouble with computer when I have been online for about an hour the web stops connecting. The computer shows good connection but when I go to another web page after about an hour explorer stops.
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    MyPC Backup <<< Uninstall this.


    Re run Hitman and have it remove items under the heading: Potential Unwanted Programs


    http://img805.imageshack.us/img805/9659/rktigzy.gif Fix items using RogueKiller.

    Double-click RogueKiller.exe to run. (Vista/7/8 right-click and select Run as Administrator)
    When it opens, press the Scan button
    Now click the Registry tab and locate these 3 detections:

    • [RUN][SUSP PATH] HKCU\[...]\Run : SmileboxTray ("C:\Users\Rodney\AppData\Roaming\Smilebox\SmileboxTray.exe" [7]) -> FOUND
    • [RUN][SUSP PATH] HKCU\[...]\Run : NextLive (C:\Windows\SysWOW64\rundll32.exe "C:\Users\Rodney\AppData\Roaming\newnext.me\nengine.dll",EntryPoint -m l [-][-][x]) -> FOUND
    • [RUN][SUSP PATH] HKUS\S-1-5-21-827136099-3339073498-3526168419-1001\[...]\Run : SmileboxTray ("C:\Users\Rodney\AppData\Roaming\Smilebox\SmileboxTray.exe" [7]) -> FOUND
    • [RUN][SUSP PATH] HKUS\S-1-5-21-827136099-3339073498-3526168419-1001\[...]\Run : NextLive (C:\Windows\SysWOW64\rundll32.exe "C:\Users\Rodney\AppData\Roaming\newnext.me\nengine.dll",EntryPoint -m l [-][-][x]) -> FOUND
    • [V1][SUSP PATH] Digital Sites.job : C:\Users\Rodney\AppData\Roaming\DigitalSites\UpdateProc\UpdateTask.exe - /Check [x] -> FOUND
    • [V2][ROGUE ST] 4806 : wscript.exe - C:\Users\Rodney\AppData\Local\Temp\launchie.vbs //B -> FOUND
    • [V2][SUSP PATH] Digital Sites : C:\Users\Rodney\AppData\Roaming\DigitalSites\UpdateProc\UpdateTask.exe - /Check [x] -> FOUND
    • [V2][ROGUE ST] 4806 : wscript.exe - C:\Users\Rodney\AppData\Local\Temp\launchie.vbs //B -> FOUND
    • [V2][SUSP PATH] Digital Sites : C:\Users\Rodney\AppData\Roaming\DigitalSites\UpdateProc\UpdateTask.exe - /Check [x] -> FOUND

    Place a checkmark next to each of these items, leave the others unchecked.
    Now press the Delete button.
    When it is finished, there will be a log on your desktop called: RKreport[2].txt
    Attach RKreport[2].txt to your next message. (How to attach)
    Reboot the machine.





    Download and run OTM.

    Download OTM by Old Timer and save it to your Desktop.


    Code:
    :Files
    C:\Users\Rodney\AppData\Roaming\Smilebox
    C:\ProgramData\ProductData
    C:\Users\Rodney\AppData\Roaming\newnext.me
    C:\Users\Rodney\AppData\Roaming\DigitalSites
    C:\Users\Rodney\AppData\Local\Temp\launchie.vbs
    
    :reg
    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
    "AppInit_DLLs"=""
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{006ee092-9658-4fd6-bd8e-a21a348e59f5}]
    :Commands
    [emptytemp]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it in your next reply.

    NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.





    http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
     
  3. rblayton

    rblayton Private E-2

    Seems to be running better. Hasn't gone offline for while running programs. I will try and see if I have any more problems and post
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hi there. :)

    You forgot this part:
     
  5. rblayton

    rblayton Private E-2

    I was trying to add file by same name as the first one and it wouldn't let me.
     

    Attached Files:

  6. rblayton

    rblayton Private E-2

    The computer worked good last night but is going offline again.
     
  7. rblayton

    rblayton Private E-2

    Found this one I think it's the one you need. It won't let me post the new MGlog even after renaming it it says the file is already posted to this.
     
  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Re run Hitman once again and attach the log from doing so.
     
  9. rblayton

    rblayton Private E-2

    I had to run twice the first time lost connection and talled at 99%.
     

    Attached Files:

  10. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    I am not seeing any more malware in those logs. You are going to have to post in the software forum about your internet connection dropping. :)

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

    7. After doing the above, you should work thru the below link:
     

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