Computer has No Sound

The speaker icon has a red circle with a white x in it ...

first I'm running Vista sp2 and I have tried numerous times to go to device manager sound uninstall drivers and reinstall..it just doesnt work.
updated my bios updated everything thru windows update a few side note though I tried to download a update for my sound driver thru windows update the realtek driver and it downloaded and during install everytime it get a failed message,I think I hada virus a few days ago that coulda messed with something,I took a few pics on my cell of most the pop up error messages and will up them in a few....

 

please help,I believe somethings corrupted in my registry from a virus a few days ago,I tried a new sound card and get the same errors....I really dont want to reinstall and I do have the vista disk.....

 

I took a few pics of 4 errors I keep getting I hope this will shed some light onto the subject so I dont have to reinstall...ohhh please let god look down on me....

http://img338.imageshack.us/i/problem1v.jpg/
http://img338.imageshack.us/i/problem2h.jpg/
http://img251.imageshack.us/i/problem3x.jpg/
http://img251.imageshack.us/i/problem4.jpg/

I even tried a new sound card...but notta

 

What is the make and model number of your computer?

 

its a Dell Inspiron 530 I believe

 

Does it have a service tag sticker on the side and if it does what is the number?

 

service tag is 9XJ3TG1 hope this helps

 

You can download the driver for audio here. Run it in an administrator account. Can you remove the audio driver with the Add/Remove Programs in Control Panel?

http://support.dell.com/support/dow...D=INSP_DSKTP_D530&os=WLH&osl=en&catid=&impid=

 

Instructions:

 

I saved the file to the desktop and tried to run it as admin but it pops up a black dos window then goes away,tried it twice what now?

 

Try going to C:\DELL\DRIVERS\R180772 and look for a setup.exe file and double click it to begin setup.

 

its not in there any other ideas? is it possible to extract files off my vista disc and fix the corrupt files that are causing this issue or do I have to do a full re-install....

 

Try right clicking the exe and running as Administrator. [I just tried it running in normal mode and got the same quick command prompt which usually indicates it is a permissions issue]

 

right clicked and tried as admins....still the black dos box pops up and go away with in seconds....anything else I can do?

 

You can try the Realtek High Definition Audio Driver here. First driver listed. I tried to open the exe file from Dell with Winrar but I could not extract the files. Maybe sach2 has some ideas on the Dell driver. Wait for his reply before installing the Realtek driver.

 

ok i will wait for his reply but what gets me is my pc is running real good right now other than the sound being messed up.....

 

I think the driver from Dell is corrupt. I could not extract it to a folder in XP and when I tried to extract files with UNIExtract, it said it was an invalid PE file. I checked the driver I referenced in post #15 from Realtek and it supports your ALC888 chip so try downloading that and installing it as admin.

 

It is a bad driver as tgell has figured out (Nice work! ).

This one drom DELL should work. Or, I'm sure the more recent version tgell has found will work as well.

 

just downloaded the driver you shown me and installed and after reboot it was trying to install device message on bottom right corner then stop and said device driver was not successfully installed
click here for details

so I click it and it says...

http://img251.imageshack.us/i/problem4.jpg/

i'm starting to think something is messing with the detection of the sound device because I also tried disabling the onboard sound and putting in a brand new sound card only to have it not work...

a solution from someone and I am paying them something via paypal I just dont want to reinstall,could mother board drivers do it?

 

Hello,
Do you still have the new sound board installed. This may have a different driver that the one for the onboard sound chip. Can you take out the sound card and enable onboard sound and then try to reinstall the driver? Also, you may want to try the motherboard chip drivers as you stated. When you go into device manager do you see any yellow exclamation points? Hopefully sach2 has some other ideas.

 

forgot to mention I did take out the sound card and enable onboard audio but his still keeps happening,It may have been a virus/trojan but the systems showing clean now.

 

well gotta go bowl time to get this fixed after I get home,anybody gonna help me later?

 

Hello,
sach2 may be around to help. Other than those chipset drivers, I am out of ideas.

 

If you click the Windows Icon in the taskbar, type in "dxdiag" (no quotes) in the search box and hit enter, it will run through some tests for sound and possibly give you a idea of what files are corrupt or missing.

 

in the direct x box labled sound it says...


No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer.
it says

but my cousin said he had a similar situation and it was virus related that a programwas running disabling his sound and printer...any ideas?

 

Hello,
Go over to the Malware Removal forum and read the post about what to do if you think you have a virus. Somebody will help you.

http://forums.majorgeeks.com/showthread.php?t=35407

 

how do I go about updating my motherboard drivers,could this help,maybe it isnt seeing my soundcard?

 

The motherboard chip set drivers for your computer are here. There is a possibility is could help. After updating the chipset drivers, try reinstalling the audio drivers.

Follow the installation instructions in the drop down box.

Just to be sure. The service tag for your computer says you are running Vista 32bit. Open System by clicking the Start button, right-clicking Computer, and then clicking Properties.Under System, you can view the system type. It should say 32bit.

 

any one got any ideas????

 

I went step by step on the malware removal guide and did it all correctly,still no sound,I have been reading alot on different posts about similar issues like I am having and someone mention that sound can be disabled in the registry,if so where is the location at I know how to run regedit etc...but maybe something is disabling my sound card slot or drivers,my wifes about to cry.

 

As Halo said, did you start a new thread in the Malware Removal Forum. Even though those scans you did came up clean, there may be something that a Malware Expert will notice that may indicate that your computer is still infected. After they have taken a look at the logs you generate, and everything comes out clean, then return here and somebody will help. I have run out of ideas myself.

Just a couple of questions though.

Did you try to install the chipset drivers?
Did you have any yellow exclamation marks next to any hardware in your Device Manager?

 

ok guys I will go to the forum and list my problem and follow it up with logs of the tests I've ran.

thanks again,

Paco

 

couldnt find an answer did a complete reinstall went with windows 7