Computer has Spyware

Hi,

Followed your page on what to try before posting with no change. Still have pop-ups and computer draaags along at a snails pace.

What to do next?

Thank you

 

http://www.majorgeeks.com/images/grenade.gif Download HijackThis 1.99.1

http://www.majorgeeks.com/images/grenade.gif Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

http://www.majorgeeks.com/images/grenade.gif Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the ZIP file as your backups will not be safely stored.

http://www.majorgeeks.com/images/grenade.gifBefore running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

http://www.majorgeeks.com/images/grenade.gifRun HijackThis and save your log file.

http://www.majorgeeks.com/images/grenade.gif Post your log as an ATTACHMENT to your next post. (Do NOT copy/paste the log into your post as it will be removed).

http://www.majorgeeks.com/images/grenade.gifNeed help with HJT? See this thread: NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting

 

Here it is.

 

Your log is fairly clean, scan with HJT and have it fix the below entries:

O3 - Toolbar: (no name) - {62999427-33FC-4baf-9C9C-BCE6BD127F08} - (no file)

O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

O16 - DPF: WebControlDeploy - https://grouper.com/v1/Resolver.cab
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} (MetaStreamCtl Class) - https://components.viewpoint.com/MTSInstallers/MetaStream3.cab
O16 - DPF: {25365FF3-2746-4230-9DA7-163CCA318309} (GTDownloaderCtrl Class) - http://inst.c-wss.com/59/EN/html/gtdownlr.cab
O16 - DPF: {2EC77245-C97C-4F5E-80D1-9B280C4CD820} - http://download.mailfrontier.com/matador/preview/instmtdr.cab
O16 - DPF: {4FAE30E1-EE9C-477D-8D06-BF8D3429B60F} (WebIQ Technology Client) - http://webiq001.webiqonline.com/WebIQ/bin/WebIQ.cab

After you fix these entries your log will be clean, what problems are you currently having?

 

I was getting pop-ups and extremely slow computer. There is an icon running all the time called "support.com" that is a leftover from when I used to use Cox High speed internet. I can't seem to get rid of it.

Thanks

 

Are you currently having this problem?

 

Yes,

The computer seems a little faster, but still has the "support.com" in the system tray

 

You will need to look in Add/Remove Programs and uninstall it from there.