Computer infected...Now its not booting

jrhkuna · Mar 22, 2009

My computer is infected with some sort of malware or virus or something. I was running the processes this website says to run before doing a Hijack This analyzer. One of the steps was to download and run CCleaner and then to run it on my Administrator account as well. When I was booting up my computer to Safe Mode to access Administrator it would not log me in. I then restarted the computer and now it won't even let me log in on a normal boot. Usually when my computer boots up normally it goes to desktop. Now it is going to the acct page at which time I chose the acct I want to log in with (the only one I have) and it logs me off instantly. Any help with this would be greatly appreciated.
Thanks

chaslang · Mar 25, 2009

Welcome to Major Geeks!

I moved this to the Software Forum for you to continue to get help. Unless your PC is bootable, there is nothing we can do for you in the Malware Forum.

If you cannot get logged into either Safe Boot or Normal Boot mode, you are more than likely having an issue related to the c:\windows\system32\userinit.exe file being either corrupted or missing. Or the registry keys related to loading this file have been corrupted. You are going to need a Windows Boot CD to fix this or you are going to have to take out your hard disk and but it into another PC as a slave drive and replace the userinit.exe file with a valid copy from another PC running the same version of Windows.

If you find that you userinit.exe file is not missing, there is still a chance that it is corrupted and needs to be replaced. If that does not help, you will have to try fixing the registry per the below which need your Windows bootable CD.

http://support.microsoft.com/default.aspx?scid=kb;en-us;307545&sd=tech

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Computer infected...Now its not booting

jrhkuna Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member