Computer is running slow

Welcome to Majorgeeks!

You did not post your Bitdefender log as instructed in step 6 of the READ ME. What you posted is a log summary that does not provide useful information about where problems are located. It also does not say whether things were fixed or not. Please attach the correct log by following those steps exactly as written.

Also go back to step 7 and follow those directions and click the link too. You did not install HijackThis properly. You are running the executable directly from inside the ZIP file which we specifically ask that you not do.

I doubt your email problems are malware related.

 

Well you got half of it! Bitdefender log is okay. But you have HijackThis installed as below:

C:\Documents and Settings\Owner\My Documents\HJT\HijackThis.exe

This is still exactly where we specify not put it. The instructions indicate:
- not a temp folder
- not on the Desktop
- no subfolder of C:\Documents and Settings

Just install it where recommended and you will be okay. We recommend

C:\Program Files\HJT\HijackThis.exe

For you email problems (which as I said are probably not malware forum topics) have you seen:

http://support.microsoft.com/?kbid=813514

http://www.xtra.co.nz/help/0,,5721-2394723,00.html

 

Now you have it!

Did you put the below items in your Trusted Zone?

O15 - Trusted Zone: www.bls.gov
O15 - Trusted Zone: http://forums.caller.com
O15 - Trusted Zone: http://*.windowsupdate.microsoft.com
O15 - Trusted Zone: http://www.roadrunner.com
O15 - Trusted Zone: www.safety-usa.com
O15 - Trusted Zone: www.symantec.com
O15 - Trusted Zone: http://*.windowsupdate.com


Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone
After clicking Fix, exit HJT.

We recommend against putting anything in the TZ unless it is absolutely required. In most cases it is not. I have nothing in my TZ and have never required it.


Now p lease download win32delfkil.exe

• Save it to the Desktop.
• Double click on win32delfkil and install it (Installeren button)
• A new folder is created on the Desktop: win32delfkil
• Close all windows!
• Open the win32delfkil folder
• Double click on the fix MS-DOS Batch File
• The program runs and the computer reboots automatically.
• After the reboot, and back in Windows, search for the file: C:\windelf.txt
• Post the contents of the windelf.txt.

Boot into safe mode and use Windows Explorer to delete the below:
C:\world.htm
C:\TEMP\salmau.dat
C:\WINDOWS\kwv2.dat
C:\WINDOWS\ubber60.ini
C:\WINDOWS\usta33.ini
C:\Documents and Settings\Owner\Start Menu\Programs\SideStep <--- the whole folder
C:\Documents and Settings\Owner\Favorites\Going Places <--- the whole folder
C:\PROGRAM FILES\DelFin <--- the whole folder

Now reboot in normal mode and post a new HJT log.

Make sure you tell me how things are working now. But as I already stated, I don't think this will fix your problem with email. Did you look at the links I listed.

 

HJT logs must not be from safe mode and the below should not be used to control startups while fixing malware issues;
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto

You did not answer my question about the O15 lines.

It is quite possible all of your problems with CPU usage could be Norton too.

Let's check one more thing. Download Blacklight Beta

• Hit I accept. It will take you to download page.
• Download blbeta.exe and save it to the Desktop.
• Once saved... double click blbeta.exe to install the program.
• Click accept agreement and Click scan
  This app too may fire off a warning from antivirus. Let the driver load.
  Wait for it to finish.
• If it displays any items...don't do anything with them yet. Just hit exit (close)
• It will drop a log on Desktop that starts with fsbl....big number

Please attach the log file here.

 

What Startups do you want to control?

How are things currently working?

 

Okay! I was just pointing out what we indicate in step 7 of the READ ME. You probably had it showing in your log because you booted in safe mode. It was gone from the last log so you don't need to do anything.

Now do you see why my very first statement was that your problem is not malware?


If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link, which also contains some free antivirus programs you can replace Norton with:

How to Protect yourself from malware!