computer keeps turning off

carolinem · Dec 5, 2007

I have a Gateway note book. I have a yellow triangle flashing on my tool bar that keeps saying I have all sort of things and wanting me to click on the balloon. Internet Explorer also keeps opening trying to get me to download some software to fix the problem.

I have read the Malware removal forum and have gotten as far as running Spybot, but it only gets about half way through the scan and then my computer just turns off.

Any help would be greatly appreciated.

abri · Dec 5, 2007

Hi Carolinem!
Welcome to Major Geeks!

I'm going to post two sets of instructions below. Each will be enclosed in separate Quote boxes. Make sure to complete the first one 100% before moving on to the second one.

STEP 1: Complete this procedure completely including attaching the requested log before doing the second procedure.

Download SmitfraudFix (by S!Ri) to your Desktop.

Extract all the files to your Destop. A folder named SmitfraudFix will be created on your Desktop.

Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #1 - Search by typing 1 and press Enter
This program will scan large amounts of files on your computer for known patterns so please be patient while it works. When it is done, the results of the scan will be displayed and it will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please attach that log in your next reply.

Note:process.exe ( which is used my SmitFraudFIx ) is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user. The below is a link to what process.exe is.

http://www.beyondlogic.org/consulting/proc...processutil.htmIMPORTANT: Do NOT run any other options until you are asked to do so!
Click to expand...

ATTACH THE FIRST LOG NOW BEFORE CONTINUING OR YOU WILL OVERWRITE IT!!!! And then immediately continue on to the below steps.

STEP 2: PLEASE READ ALL OF THESE INSTRUCTIONS FIRST BEFORE DOING ANYTHING. Ask any questions that you may have before starting.
Please print out or copy these instructions to Notepad as the internet will not be (while in Safe Mode) available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. Again, if there's anything that you don't understand, ask your question(s) before moving on with the fixes.

Reboot your computer into Safe Mode : Starting your computer in Safe mode

Open the SmitfraudFix Folder of your Desktop, then double-click smitfraudfix.cmd file to start the tool.

Select option #2 - Clean by typing 2 and press Enter.
Wait for the tool to complete and disk cleanup to finish.
You will be prompted : "Registry cleaning - Do you want to clean the registry ?" answer Yes by typing Y and hit Enter.

The tool will also check if wininet.dll is infected. If it is infected and a clean version is found, you will be prompted to replace the infected wininet.dll with the clean file. Answer Yes to the question "Replace infected file ?" by typing Y and hit Enter.

A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. BUT Reboot in Safe Mode.

The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed.

Now reboot into normal mode and attach this new rapport.txt log here. Attach it now before doing the below!!!!!!
Click to expand...

How are things working now?

Once you've completed the above, please install and run the MGTools as per the instructions in http://forums.majorgeeks.com/showthread.php?t=139313 and post the logs it produces to us.abri

carolinem · Dec 5, 2007

View attachment rapport.txt

This is the rapport.txt

continuing on to next step

carolinem · Dec 5, 2007

View attachment rapport.txt step2.txt

This is rapport report generated after doing step 2

I am still getting the yellow triangle on task bar and Internet Explorer opening as before.

I am moving on to the last step you posted

Thanks, Caroline

carolinem · Dec 5, 2007

Computer shut down half way through spybot again.

carolinem · Dec 5, 2007

View attachment log.txtcombofix.txt

This is my combofix log

Tried running spybot again. Computer shuts down when spybot is approx. 1/2 way through scan.

Where do I go from here?

chaslang · Dec 7, 2007

You need to follow all of the instructions in the below link and attach the requested logs. You can skip the ComboFix part since you already attached it.

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

READ & RUN ME FIRST. Malware Removal Guide

Log in or Sign up

computer keeps turning off

carolinem Private E-2

abri MajorGeek

carolinem Private E-2

carolinem Private E-2

carolinem Private E-2

carolinem Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member