Computer novice lost and unsure of how to use guides

Discussion in 'Malware Help (A Specialist Will Reply)' started by ThePurplePrincess4u, Jan 21, 2008.

  1. ThePurplePrincess4u

    ThePurplePrincess4u Private E-2

    Hello, I am trying to help my fiance remove the trojans on his computer. He did not have up-to-date anti-virus (and in fact had more than one kind of out of date antivirus) and had left over "tools" from a couple of years ago when he paid someone to fix his computer. He wanted to download SP2 but Microsoft wouldn't let it download. He was also having alot of issues with extremely slow computer and browser redirection to crazy sites and also extreme pop-ups. So I looked up information on the net after talking to my IT guy at work who, when I asked him where to find a good repair shop, assured me I could download free tools and programs and resolve the issues myself. After reading some forums I removed Norton because my fiance wasn't using it and didn't want to have to pay for antivirus IF there was an equally good free one and I also removed AntiVir because it was missing too many files and wouldn't run correctly. I decided that it was better not to use Norton or McAfee since I heard they bogged down system resources so much compared to other programs. I reinstalled AntiVir and added Ad-Aware SE, Threatfire, Spybot Search and Destroy, CCleaner Slim, and left HiJackThis since I wasn't sure if I should get rid of it or not. I ran CCleaner Slim, Threatfire, Ad-Aware and Spy-bot and then I ran Advanced Windows Cleaner and I had it make a restore point. I allowed it to make the changes it recommended since I had no clue how to tell what was good or bad in it. After that I could not get any Desktop Icons - only had background picture, however I could do Control-Alt-Del and get task manager to go to normal desktop choices. Since I don't know much about PC troubleshooting and repair I decided to restore the computer back to the restore point AWC made for me in case the changes AWC made were in cahoots with any possible malware on the computer. I ran AntiVir and got several hits on trojans and possible Heur/malware. I read the how-tos (there are many!) but maybe I have information overload now from reading so much - It sounds like going through the guides (there are so many) that I should uninstall some of the new programs and change them for others? I do not know how to do the stuff in safe mode without a walkthrough and I guess I am wondering if anyone could look at my AntiVir log of issues and tell me where to go from here. Please, Please help me - I really want to learn to do this myself and not have to rely on strangers to DO everything for me and then I still don't know. I intend on adding a firewall and a few more items as well after I get the malware off and get the computer cleaned up and registry cleaned up etc. Please, please could you guide me from where I am:cry?????? I know I have TR/Dldr.Apropo.C.6 - TR/Pahador.F - DR/Lop.BO.7 - I have 3 system files that won't open and 3 possible Heur/malware - I put them in quarantine. I do not know where to go from here. I have the log if that would help. We are running Windows XP home Edition SP1 (5.1.2600)

    An Ever Grateful Purple Princess Thanks YOU in advance for your help!

    ThePurplePrincess4u
     
    Last edited: Jan 21, 2008
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    HI PurplePrincess


    Its really nice to hear that you wish to in the end, be able to do the cleanup of PCs on your own, however were malware is concerned these days, its not a simple task until you get more used to whats what and which tools are useful and which are not so useful ( Hijackthis is a case in point while very useful for someone who is experienced in malware removal, it seems to have gained an unjust reputation in a clean all application, sadly it is not, all it does is highlight a few areas of malware infection ). The below steps of ours have some unique scans to get you to a point in which our malware experts will know what and where the malware is and how to remove it.


    At this point you as you likely know already will not be able to install SP2 for XP as it doesnt install well if at all with malware already on a PC, so to some steps to help you help us clean this PC up.

    These steps have been created to be usable by PC users with knowledge from basic to advanced, so will be fine for you to follow, but if you haev any problems, please do let us know.


    On to the steps....

    B]Please follow the instructions in the below link and attach the requested logs when you finish these instructions.[/B]

    READ & RUN ME FIRST. Malware Removal Guide


    So logs that you will get to attach are:

    MGlogs.zip (which has 5 logs inside it, including Hijackthis, just attach the whole Zip )
    AVG log. ( Which is the report scan txt file )
    Combofix logs.

    http://img117.imageshack.us/img117/829/60272555mm4.jpg


    After these are attached our malware experts will review these to see if your OK, if not they will issue you some further removal instructions as you may have some malware still on your PC.

    Plus a guide on how to attach the logs HOW TO: Attach Items To Your Post
     
  3. ThePurplePrincess4u

    ThePurplePrincess4u Private E-2

    Thanks for your reply - just in case I can't get back to the post during any of these procedures and since my printer died of old age recently ( so no printing) - I did paste all the "How to's" to my yahoo email and emailed them to myself because I can access my Yahoo mail through my cell - may take a bit longer, but at least I have a "how to" back up ;) I am sure it will take me a few days since I work long hours, however at least I have a place to get started and at least I have an opportunity to learn - whether it is what to do or what not to do! Thank you so much and I will repost as soon as I get these completed.

    An ever grateful PurplePrincess!!!
     

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