Computer shutting down on its own

Discussion in 'Malware Help (A Specialist Will Reply)' started by Carrott, Sep 13, 2013.

  1. Carrott

    Carrott Private E-2

    Hello, I am having a problem and hoping someone can help. About two days ago my computer started shutting down on its own when its just sitting there. I'm not on it at all when it shuts down. The indicator lights even show there is no electric or battery power. If I unplug it and take the battery out and put it back in then the computer will boot again. Next day it started acting like everything on the desktop was frozen. Anything I clicked was non-responsive. After running your READ ME FIRST, it appears (for now anyway) that the desktop is not frozen anymore. I was pleased thinking it is fixed. Well now it is shutting itself down again and I'm back to having to unplug and take the battery out. I have attached the logs from your READ ME FIRST and also ran AVG and Spybot on it which both of them found no problems. Can someone please help. Thank you so much for your help.
     

    Attached Files:

    Carrott, Sep 13, 2013
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I'm sorry but you are not having malware problems. Your logs are clean. I suggest that you post in the Hardware Forum.

    Since you are not having malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    3. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    5. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    10. After doing the above, you should work thru the below link:
     
    chaslang, Sep 13, 2013
    #2
  3. Carrott

    Carrott Private E-2

    Thank you for your help. I'll do as you have suggested.
     
    Carrott, Sep 13, 2013
    #3
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!
     
    chaslang, Sep 13, 2013
    #4

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