Computer sluggish and then restarted on it own

Discussion in 'Malware Help (A Specialist Will Reply)' started by Reed, Apr 9, 2007.

  1. Reed

    Reed Private E-2

    While browsing online my system slowed down to a crawl and a few minutes it the screen went blank and the computer restarted, so I went through all the steps in your Read & Run ME FIRST Malware Removal Guide. During the process Spybot, & Panda both showed spyware that was not removed.

    The system is still slow and an occasional pop-up will surface.

    I am running PC TOOLS Spyware Doctor and McAfee Security Center but only using the firewall with McAfee, is this ok? Or does it violate step# 3?

    Can you look at my logs tell me if I have any problems.

    Thanks
     

    Attached Files:

  2. Reed

    Reed Private E-2

    More Logs.
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please use add/remove programs to uninstall:
    Viewpoint Manager (Remove Only)"
    Viewpoint Media Player

    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    O4 - HKLM\..\Run: [zzzHPSETUP] F:\Setup.exe

    After clicking Fix, exit HJT.

    Please copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

    Now attach new logs for:

    * GetRunKey
    * ShowNew
    * HJT
     
  4. Reed

    Reed Private E-2

    New logs after doing what you requested.
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs look clean. You may uninstall any programs we had you download.

    If you are not having any other malware problems, it is time to do our final steps:

    1. If we used Pocket Killbox during your cleanup, do the below
    * Run Pocket Killbox and select File, Cleanup, Delete All Backups
    2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
    3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
    4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
    5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
    6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    7. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
    8. If you are running Windows XP or Windows ME, do the below:
    * go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
    * Then reboot and Enable System Restore to create a new clean Restore Point.
    9. After doing the above, you should work thru the below link:
    * How to Protect yourself from malware!
     

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