computer will not restart only shuts down

nick20000 · Aug 1, 2006

computer will not restart only shuts down

i have win xp pro
3.2ghz cpu
1 gig of ram
MB gigabyte ga-8s661fxm

and anyone help me with this please

TimW · Aug 1, 2006

More info ....what, if anything, happened preceding this?
Can you get into bios? Safe mode?
At what point does it reboot?
Do you have the xp install disc?

nick20000 · Aug 1, 2006

i was reinstalling windows and yes i can get into safe mode and i can get into bios fine

it happened after i formated my hard disk

theefool · Aug 1, 2006

Can you also get into normal mode?
Does the computer shutdown properly in safemode?

Some over the top info on, what may help out, our troubleshooting...

REBOOT INSTEAD OF SHUTDOWN

Most Win XP shutdown problems reported thus far have been that it reboots when shutdown is attempted. This may be a global symptom emerging from several distinct causes, because, by default, XP executes an automatic restart in the event of a system failure. Therefore, more or less anything compromising the operating system during the shutdown process could force this reboot.
Disabling the “restart on system failure” feature may permit the exact cause to be isolated: Right-click on My Computer, click Properties, click the Advanced tab. Under “Startup & Recovery,” click Settings. Under “System Failure,” uncheck the box in front of “Automatically restart.”

Here are some things that have produced this reboot-instead-of-shutdown symptom:

By now, the Roxio/Adeptec Easy CD / Direct CD software is well documented as being the major cause of this undesirable shutdown behavior. SOLUTION: Roxio has released new drivers (here) to solve this problem in both the Platinum and Basic editions of Easy CD Creator 5. As expected, at least half of the Win XP shutdown problems went away with the release of these patches.

One warning about this patch comes from correspondent Bert Smith: Be sure to read the directions! “Roxio Easy CD Creator Platinum 5.0 can be a real hassle to get working under Win XP,” Bert wrote, “and there is the risk of your computer not booting if you blindly go ahead and install it without first consulting the Roxio Web site.” Bert also mentioned that Roxio’s “Take Two” backup program (normally part of Easy CD Creator 5 Platinum) is uninstalled when the Roxio patch is applied.

Direct CD. Many Easy CD users (but not all) found that installing Easy CD 5.0 does not cause the shutdown problem, provided they do not install the Direct CD component.

UDFRINST. Several people solved this reboot-on-shutdown problem by deleting the UDFRINST file. This file is part of the Roxio CD-RW software for systems not using Direct CD.

CDRALW2K.SYS. Correspondent Larry Blumette identified the CDRALW2K.SYS file (version 1.0.0.1048) as the Roxio file causing his shutdown problems and error conditions. When he deleted or renamed this one file, his problems went away. (Of course, you lose your CD functionality that way, too.)

Video Pack 5. Roxio’s Video Pack 5 causes the same problem because it contains includes the main parts of Easy CD 5. SOLUTION: Uninstall Video Pack 5 and also delete CDRALW2K.SYS (Tip from Christian Männchen). However, this solution may also have the side-effect of disabling access to your CD or DVD drive. SOLUTION TO THE SIDE-EFFECT: Apply one of the repair methods in MSKB Article 270008, Code 31 Messages Occur After Removing Adaptec Easy CD Creator 4.02c in Windows 2000 (Tip from Peter Kingsley).

Whether or not APM is enabled makes a difference — but the effect could go two ways. Some users report that XP reboots on shutdown if APM is enabled, but shuts Windows down just fine if APM is disabled. Other users report exactly the opposite behavior. According to Jack Dunne, this is similar to a known Windows 2000 problem. The issue seems related to the computer’s specific hardware or BIOS — so, as with all NT operating systems, stick to the Hardware Compatibility List where possible.

USB Connections As can be seen from remarks in the Misc. Hardware Issues section below, several different USB-related issues can impact shutdown. One of the most concrete examples was a “reboot on shutdown” problem contributed by correspondent Rick Bross. If his several USB devices (PDA cradle, flash card reader, etc) were plugged into the motherboard’s USB ports, his computer would reboot on an attempted shutdown; but when, instead, he plugged them into an external USB 2.0 hub, shutdown went just fine. (This was with Win XP Professional SP1 on a Supermicro X5DAE dual Xeon motherboard. The same devices plugged into an Asus A7M-266D dual AMD 2000MP system on the same OS worked without problem.)

“Wake on” power settings Power-management settings that have the computer “wake” on LAN, USB, modem, or (for that matter) probably anything else may also trigger a restart after shutdown. Correspondent Simon Wei provided this tip after a friend of his found an old old Logitech USB mouse would trigger “wake on USB” after every Windows shutdown. Their solution was to remove that particular mouse and all worked fine. The principle is much more far-reaching than this one example.

Hidden “wake on” power settings If you have an Ethernet card integrated into your motherboard, you may have hidden “wake on” settings that are harder to find. Site visitor Jim Porter found that his Asus P5GDC-V Deluxe motherboard had a “wake on” setting in Device Manager | Properties | Advanced rather than in the BIOS or Power Management settings. (The Asus P5AD2 and P5GD2 boards have this also.)

Y-SB3 Logitech Internet Keyboard can also cause this problem. If you use it as a simple generic keyboard, there’s no problem; but, if you install the Key Commander software that drives the special Internet functions, Win XP will restart instead of shut down. Unfortunately, Logitech has decided that they will not be updating this driver for this keyboard. (Tip from Jan K. Haak.)

Logitech MouseWare 8.6. Windows reboots when shutdown is attempted. The software caused a BSOD with KBDCLASS.SYS. Removing the software solved the BSOD the problem. (Tip from Pablo Cheng.) MouseWare 9.0 and 9.1 also have been linked to reboot-instead-of-shutdown in Win XP. Removing the software resolves the problem. (Tip from Aswin Kindts, Greg Williams, and others)

Webstar DPX USB cable modem. In the one case known to me, the problem was solved by switching the modem’s connector from the USB 1.1 port on the motherboard to the USB 2.0 PCI card. (The modem was provided by Telewest Broadband, manufactured by Scientific Atlanta.) (Tip from Ann L. Goonan.)

Click to expand...

http://www.aumha.org/win5/a/shtdwnxp.php

theefool · Aug 1, 2006

A side note:

What if the system reboots, due to a BSOD, upon a shut down.

To trouble shoot this, simply, boot into normle/safe mode, right click on "My Computer", Select the advanced tab, then select SETTINGS within "startup and recovery". Uncheck, "automatically restart" within system failure. Ok, ok, ok.

Hopefully, I have this right, vista is slightly different.

TimW · Aug 1, 2006

nick20000 said:

i was reinstalling windows and yes i can get into safe mode and i can get into bios fine

it happened after i formated my hard disk
Click to expand...

Still confused (but then I'm only 1, so what would you expect?) ...you were reinstalling windows .(did you succeed with the installation)? But it happened after you formated the hard disk (is this a slave drive, not the one that has the os on it?)

theefool · Aug 1, 2006

TimW said:

Still confused (but then I'm only 1, so what would you expect?) ...you were reinstalling windows .(did you succeed with the installation)? But it happened after you formated the hard disk (is this a slave drive, not the one that has the os on it?)

Click to expand...

And I'm 2.

I reread his/her post and I realized the same thing. But, if windows, after a re-install (repair? full install?) fails, it could be a hardware issue. Thoughts?

nick20000 · Aug 2, 2006

yes the install was a success... there was no errors or issues at all im on the computer right now that is having the restarting issue the computer runs fine but its just dosnt restart i gess i can deal with it.... but if you have any ideas at all like as you stated theefool abouit hard where issue

nick20000 · Aug 2, 2006

it is the master hd with windows on it i was reformating and reinstalling cuz of OS slow down.....

TimW · Aug 2, 2006

So ...if I'm understanding correctly ...it's running ok, but when you hit restart, it doesn't ....just hangs? Does it shut down if so choosen? Have you run an online virus scan? Panda online active scan
http://www.activescan.com

nick20000 · Aug 2, 2006

no when i hit restart it just shuts down

nick20000 · Aug 2, 2006

im running a virus scan right now

TimW · Aug 2, 2006

Do you have roxio installed?

nick20000 · Aug 2, 2006

no i do not

TimW · Aug 2, 2006

See if this works ....this is only a test ....if it were (oh, nevermind.):
Here's how you can set up a restart button on your desktop:

1. Create a shortcut (Right-click on desktop, select New > Shortcut).

2. For location, type the following:

shutdown -r -t 0

3. Click Next, enter a name for the shortcut ("Restart" is appropriate), and click Finish.

When you click your Restart shortcut, Windows XP will reboot *automagically*!

nick20000 · Aug 2, 2006

i did that and the computer just shutdown

nick20000 · Aug 2, 2006

that didnt work i had to turn back on the computer manualy

TimW · Aug 2, 2006

Curiouser and weirder ....is the tray clock reporting the correct time? What size is your power supply ....what devices are you using (to get an idea of how much power you need).

nick20000 · Aug 2, 2006

no its not showing the right time..... i have 350 watt power supplie i have a video card 254mb i have 3 hd one thats IDE and two that are sata the sata drive are 100gb and tthe IDE is 40 gb i have one DVDRW and a CR RW drive as well i also have 2 fans in the case and anouther exost system i gess so suck out hot air

TimW · Aug 2, 2006

Replace the cmos battery ....shut down ..open case and look for a flat battery about the size of a nickel ...cr2032? $2.00 battery at drug store/radio shack, etc.

nick20000 · Aug 2, 2006

but its weired everythign was working fine till the last rip and reinstall i did its just boggles my mind lol

nick20000 · Aug 2, 2006

i got anouther bord i can take it out of

nick20000 · Aug 2, 2006

thanks alot time that fix it thats the first time i ever heard of a cmos battary casing thats issue

nick20000 · Aug 2, 2006

tim********* not time

TimW · Aug 2, 2006

Anytime (or is that anytim , oh well ...LOL) ...glad it's working ...and yes, trying to trace down issues can be a difficult endeavor since there are so many avenues to pursue ...

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