Comsysiapp.pif problem/possibly other

I posted in the software forum and someone responded that I could possibly have an infection of some sort that was causing my error (in this case I was noticing increased crashes and very sub-par graphics performance for my card).

I ran all of the tests and procedures listed in the sticked post. The only thing that came up was CounterSpy found two instances of Hack Defender which it said were a rootkit and they are quarantined at the moment. Everything else turned up nothing.

I've attached all the logs except the Panda Active Scan, it gave me no option to save a file and nowhere did I see that option (it turned up nothing). Maybe I missed something but I really couldn't find any option to even view the results.

 

Other two logs. Thanks.

 

http://www.majorgeeks.com/images/grenade.gif Welcome to MajorGeeks.com!

Step 1:
Please look in Add/Remove Programs for the following and uninstall if found. If you get any errors just make a note and proceed.

Step 2:
Copy the contents of the below Quote Box to Notepad. Then click File and then Save As. Change the Save as Type to All Files. Name the file fixme.reg and then click save. (make sure you save it somewhere you can find it. Saving it to your Desktop may make that easy.) Then double-click on the fixme.reg file on your desktop (or locate it with Windows Explorer and double click on it if not saved to the Desktop) and when it prompts to Add in to the registry, say yes.

Step 3:
Next Reset Web Settings & Default Security Settings

Note for IE 6 users:
To Reset Web Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK

To Default Security Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Security Tab and click Default Level for Internet, Local Intranet, Trusted Sites, and Restricted Sites. For IE 7 users, simply click the "Reset all zones to default level" button.

Note for IE 7 users:
Select Internet Options, then the Advanced Tab and then the Reset button under Reset Internet Explorer Settings.


Step 4:
Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.

Step 5:
Please download F-Secure's BlacklightBeta

• Download fsbl.exe and save it to the Desktop.
• Once saved... double click fsbl.exe to install the program.
• Click accept agreement and Click scan
• This application may trigger a warning from your antivirus. Let the driver load. Wait for it to finish.
• If it displays any items...don't do anything with them yet. Just hit exit (close)
• It will drop a log on Desktop that starts with fsbl....big number

After you complete the above, please attach the Blacklight log.

 

Alright I did all you listed and heres the Blacklight log:

 

Looks good, your logs look ok. You didn't have anything of concern that I noticed.

Are you still have the problem?

 

The problem seems fixed - my video card is running much better now and comsysapp.pif is gone from my processess. Hopefully this is fixed but I'll keep a close eye out. Thank you very much.

 

Your Welcome!

You should see this article on How to Protect yourself from malware!