Connection Refused to website on 2 computers

Discussion in 'Malware Help (A Specialist Will Reply)' started by acegirl, Oct 30, 2005.

  1. acegirl

    acegirl Private E-2

    Hi, I am newbie to this so be gentle. I followed all your instructions on read this first, and still getting connection refused to various websites such as microsoft.com and private banking sites on using both firefox and IE on two machines. First machine is this (I will post new thread for 2nd machine after this one is fixed)

    specs:
    Toshiba Satellite Laptop
    Windows XP Pro vers 5.1.2600 Svc Pack 2
    Intel Pentium 4A 2800 MHz
    496 Ram

    Anti Virus Protection Norton Internet Security 2005
    Microsoft Anti spyware

    Problem first started with norton detecting downloader.trojan. Followed NIS steps to remove manually... no longer detected.
    ON LINE SCANS:
    bitdefender found and deleted trojan.movidl.A
    trend micro found java_bytever.b but couldn't get a ticket to work to get it
    deleted. Note this is not detected by others. (java version is old and couldn't get new updated version to install, hung on site)

    SAFE MODE SCANS:
    ccleaner nothing
    ad-aware se found and fixed tracking cookies clickbank and testclick
    spybot immunized and didn't use teatimer. (I think in this process backweb got altered now getting a runtime error on rebooting that says backweb)
    MS antispyware found and fixed adulto.content dialer
    cwshredder found and fixed cws.qttasks
    kill2me nothing

    ALTERNATIVE SCANS:
    ewido security found dialer and spyware hotbars, tribalfusionetc

    a-squared connected refused
    avast! nothing infected
    mcafee avert stinger nothing

    Did hijack log and followed instructions and fixed:
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:8080

    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet

    O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} -
    %windir%\bdoscandel.exe (file missing)
    O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 -
    {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

    O16 - DPF: {BCBC9371-595D-11D4-A96D-00105A1CEF6C} (View22RTE Class) - http://66.242.36.104/app/view22RTE.cab

    O23 - Service: Distributed Link Tracking Service (TrkWksvc) - Unknown owner C:\WINDOWS\system32\TrkWksvc.exe (file missing)

    Reran Hijack and line 023 still comes. I then went into the nt services window and deleted it. But still shows on report. When I checked services.msc it is stopped.

    Now 3 days later still having connection refused problems at wits end and need to be able to get into my online bill paying and banking services.

    Attached find various reports and latest hijack this.
     

    Attached Files:

  2. acegirl

    acegirl Private E-2

    This is the second computer's hijack file. It is also experiencing connection refused to website errors.

    It is a Dell with Windows XP Svc PK 2, Pentium 698 Mhz, 128 Ram.

    Bitdefender and spybot found gain.gator and removed.

    Since I've loaded all of these spycatchers and now NIS 2005 it is incredibly slow. I'm also attaching the hijack log and startup log.

    There is a canon memory card utility now hanging ion the task bar; which won't close. I bought this computer 2nd hand for my kids, so I think this is some photo management program, which now because of NIS and all other stuff in startup won't get to the close point. I'm trying to unistall it through control panel.
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    It is a bad idea to try to work two PCs at the same time. It almost always leads to confusion.

    For the first PC! First comment, step 3 of the READ ME states:


    You have F-secure and Symantec installed.

    You should have HJT fix the below:

    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.real.com/0631ccf5b9fa43f55e22/netzip/RdxIE601.cab


    Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'. On the page that opens, scroll down to Distributed Link Tracking Service (or if not found look for TrkWksvc) ... then right click the entry, select 'Properties' and press 'Stop Service'. When it shows that it is stopped, next please set the 'Start-up Type' to 'Disabled'. Press 'OK' until you get back to Windows.

    Next, run HJT, but instead of scanning, click on the "None of the above, just start the program" button at the bottom of the choices. At the lower right, click on the 'Config" button, and then the Misc tools' button ... select 'Delete an NT Service" ... copy/paste the following into the box that opens, and press "OK":

    Distributed Link Tracking Service

    If that does not work try entering the short name: TrkWksvc

    Now exit HJT but and reboot into normal mode. Then post a new HJT log and tell me if the O23 line is now gone. Also tell me how things are working for this PC.
     
  4. acegirl

    acegirl Private E-2

    hi....didn't know F-secure had downloaded...I thought I was only installing the online scan, and then it didn't work.

    I won't uninstall, I tried thru control panel, and the file itself...says "uninstalled failed invalid settings".

    I was able to delete line 016 and 023 as described below.

    Rebooted and still can't get to microsoft.com and other websites...still connected refused errors.

    Also on reboot now getting a symantec runtime svc error and a backweb runtime error application id "447....." didn't catch full number cause went fast.

    Help?
     
  5. acegirl

    acegirl Private E-2

    FYI...I was in our webmail and an alert message came up www.website.com could not be found with an ok button.

    This time I closed it using the x button; and was still able to get on the webmail.

    I think this is how the virus/trojan works, you click ok and it adds the site to its list.

    So question is where is list stored? I looked in the in notepad where suggested, and didn't see the list of addition sites
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Similar to how we removed the other service, we will need to fix the two below services too.

    O23 - Service: F-Secure 2006 (BackWeb Plug-in - 4476822) - F-Secure Internet Security 2005 - C:\PROGRA~1\F-SECU~1\backweb\4476822\Program\SERVIC~1.EXE
    O23 - Service: fsbwsys - F-Secure Corp. - C:\Program Files\F-Secure Internet Security\backweb\4476822\program\fsbwsys.exe


    Use the same steps I gave you in message number 3 (for Distributed Link Tracking Service (or if not found look for TrkWksvc) but look for the below and stop them, disable them, and then delete them with HJT:

    F-Secure 2006 ( or BackWeb Plug-in - 4476822 )

    fsbwsys

    Let me know if that removes the two services from your HJT log.

    Download HOSTER and then follow the below steps.
    • Unzip Hoster to a convenient folder such as C:\Hoster
    • Run Hoster.exe, click Restore Original Hosts and then click OK.
    • Click the X to exit the program
    Let me know if this helps.


    I'm not sure what you mean. Please give the exact word for word error message.
     
  7. acegirl

    acegirl Private E-2

    got the two f-secure 023's deleted as instructed.

    in safe mode ran hoster, and reset....there were no additional websites listed in that file but reset to original anyway.

    Also re ran ccleaner, also did ipconfig /flushdns

    rebooted in normal mode and tried microsoft.com and other sites still got connection refused...no joy.

    the error I saw earlier was 44476822 so was related to f-secure. It and the symantece error no longer appear.

    Iinteresting thing which may or not be relevant ,when hit start programs, don't see hijackthis. Only see this file if I go hit my computer, c:\ then go to programs.

    Also, when in program files this way see some files...are these suspicious, or functional files that am only seeing cause no longer hidden?

    hiberfil.sys
    hpfr550.xml (I opened and think this is an hp printer related file)
    io.sys
    msdos.sys
    iph.ph
    ntldr system file
    ntdetect.com
    pagefile.sys
    pdoxusrs.net (filemaker pro 5.5 networking..)
    urlcache.log open in notepad and it says SQPStream 1 0
    system volume information folder which is empty
    boot.ini
    which says [boot loader]
    timeout=30
    default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
    [operating systems]
    multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /forceresetreg /fastdetect /NoExecute=OptIn


    are these all legit?

    is there any other place where a list is maintained of blocked websites?

    thx
     
  8. acegirl

    acegirl Private E-2

    forgot to ask, how do I disable ftp, telnet etc.?

    i do on occasion update my website by ftp...can I then turn it back on at those points or will my program (use hotmetal )automatically enable it for me?
     
  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please download DelDomains and unzip it to your desktop.

    Find the files from deldomains.zip on your Desktop and RightClick on the deldomains.inf file and select Install.

    (Please note if you have Spybot S&D installed you will need to "Immunize" again because deldomains will remove all of the sites Spybot adds.)

    HijackThis will not appear there since it is not truly installed as a Windows application not is it added to that list.

    Leave them alone they are all okay.
     
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Sorry this is not a topic for this forum! Try the software forum. But you should be more clear and indicate if you mean you are running servers or clients.
     
  11. acegirl

    acegirl Private E-2

    I right clicked on the deldomain.ini file and got an hourglass so presumed it ran.

    When I went to check internet options privacy sites, still saw the list of spybot blocks, this was prior to reimmunizing. didn't see any of my blocked websites like microsoft.com or easypay.bm.

    I also reran it again and did the immunize same thing...still can't get to my sites....
    so have no idea where this blocked site list is kept, if not in host file, nor ie options.

    attached is my latest hjt log.
     

    Attached Files:

  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    The file name should be deldomains.inf not deldomain.ini

    And you must right click and select install from the menu of selections to have it run. Otherwise it did not run.
     
  13. acegirl

    acegirl Private E-2

    sorry for the typo I did run that file earlier following your instructions. still not getting access to websites
    . is it a winsock problem?
     
  14. acegirl

    acegirl Private E-2

    In safe mode, ran winsockxpfix.exe downloaded from your website.

    reconfig'd my wireless connection.

    opened up firefox went to www.microsoft.com wouldn't open, nor other sites

    next

    did ipconfig /flush dns

    reran ccleaner

    still got same refused connections to websites.

    I'm going crazy now, I need to get my work done and can't access the sites. Please help I'm about to throw this computer in the trash!
     
  15. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Run Internet Explorer and click Tools, Internet Options, Security tab, then click the Restricted Sites icon and then click the Sites button. Do you see anything in the Web sites list? If so, you did not get deldomains.inf to run.

    If this is not the problem, get the lastest update for your router firmware and install it. See if that helps.

    Are you blocking any sites in a firewall? Make sure you look?

    Can you access any sites at all? If not, perhaps you have something setup wrong with Symantec software and maybe an uninstall, reboot, check to see if things are working, and then reinstall, is needed.

    Just in case you did it as written: the flushdns command for ipconfig is one word not flush dns.
     
    Last edited: Nov 1, 2005
  16. acegirl

    acegirl Private E-2

    Chaslang,

    Finally figured it out. All three networked computers had started acting weird teh same time. I called my ISP provider relayed all of the stuff you and I had looked at together...which BTW he was very impressed as I'm a newbie.

    He said it was also a relief to know where he had to focus instead of replicating my steps. So saved him analysis time.

    He came and looked at our D-Link Router 784 to see that our ISP provider had assigned us a connection that ended in 255. Apparently, sophisticated addresses such as microsoft.com deny access to such numbers.

    I couldn't get the assignment to change when I rebooted or when I disconnected the PPOE and logged on again. So instead, I restored factory settings, then setup again from scratch. When it connected I had a valid assignent.

    Thanks for all of your help and realizing when we had reached our limit. I sure did learn a lot on how on reading HJT files, clearing my cache with CCleaner, flush my dns etc.

    Definitely, will refer you to everyone I know having trouble.
     
  17. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes! Address ending in 255 are normally reserved on a network for special use! I was starting to lean towards a problem in your router. That is why I mentioned checking the firmware. I had seen problems similar to your where for some reason firmware updates were needed to fix the problems. I believe there were problems in those cases with the internal firewalls of the routers.

    At anyrate, I'm happy to see you got it all worked out.

    If everything is back to normal, it is time to work thru the below:

    How to Protect yourself from malware!


    I will not be around until about 11/15/05 but one of our other capable Malware Fighters can continue to help you if it is necessary.
     

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