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Constant BSOD

Discussion in 'Software' started by baka2k8, Jul 9, 2012.

  1. baka2k8

    baka2k8 Private E-2

    Well I have fresh install of windows vista and I keep getting BSOD. Sometime it happens when and sometimes it doesn't. I know it's a driver issue but have no idea on how to troubleshoot it myself. I have noticed this issue mainly happens when the flash player is in use. Like when I'm playing videos or playing apps on facebook.

    My computer generated this Microsoft Windows error report:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 8272B010
    BCP3: 9D6A3AA4
    BCP4: 00000000
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

    Files that help describe the problem:

    I will also include the everest report of my computer in here as well. I will patiently wait for your reply.

    Attached Files:

  2. satrow

    satrow Major Geek Extraordinaire

    Copy C:\Windows\Minidump\Mini070912-03.dmp to your Desktop, zip and attach it to a reply please.

    The 0x8E is often caused by a bad driver, looking at the non-hardware drivers listed by Everest, I'd guess that PCTools was the most likely culprit. I would uninstall it completely and use MSE, at least for the duration of testing.

    Uninstall Flash and install Flash 10.3 from here http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html as the new 11.3 version with it's sandbox does cause problems for some users.
  3. baka2k8

    baka2k8 Private E-2

    Ok I have done everything you told me to do and luckily there was no BSOD, which I am kinda shocked about. Anyways I will post up the mini dump file as requested. Thank you for all of your help so far.

    Attached Files:

  4. satrow

    satrow Major Geek Extraordinaire

    There were no further clues that I could see in the crash dump. Analysis becomes easier with more dumps to work with.

    Assuming that all the PCT* drivers have been uninstalled, you only need to concern yourself with updating the older drivers, 2010 and earlier.

    If you still get BSOD's after updating, we'll need to turn on Driver Verifier, please read these instructions very carefully, it can block Windows from loading so you need to know how to work around it should that occur (System Restore!).


    [font=lucida console]
    Loading Dump File [C:\Users\RoLY\_jcgriff2_\dbug\__Kernel__\Mini070912-03.dmp]
    Built by: 6002.18607.x86fre.vistasp2_gdr.120402-0336
    Debug session time: Tue Jul 10 02:54:08.109 2012 (UTC + 1:00)
    System Uptime: 0 days 3:00:21.700
    BugCheck 1000008E, {c0000005, 8272b010, 9d6a3aa4, 0}
    Probably caused by : ntkrpamp.exe ( nt!ExAllocatePoolWithTag+4ca )
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID:  0x8E_nt!ExAllocatePoolWithTag+4ca
    Bugcheck code 1000008E
    Arguments c0000005 8272b010 9d6a3aa4 00000000
    BiosVersion = R01-A4
    BiosReleaseDate = 12/19/2006
    SystemManufacturer = Acer
    SystemProductName = Aspire E380
    *** 3rd PARTY DRIVER LIST ***

    [font=lucida console]
    PCTAppEvent.sys          Fri Sep 16 03:32:02 2011 (4E72B522)
    PCTBD.sys                Tue May 08 09:18:40 2012 (4FA8D6E0)
    PCTCore.sys              Mon Apr 23 03:28:27 2012 (4F94BE4B)
    PCTSD.sys                Fri May 11 01:21:37 2012 (4FAC5B91)
    PctWfpFilter.sys         Fri May 11 01:57:35 2012 (4FAC63FF)
    RTL8192su.sys            Fri Sep 17 06:00:58 2010 (4C92F60A)
    TfFsMon.sys              Wed Nov 09 19:52:55 2011 (4EBADA17)
    TfNetMon.sys             Wed Nov 09 19:53:00 2011 (4EBADA1C)
    TfSysMon.sys             Wed Nov 09 19:53:00 2011 (4EBADA1C)
    nvlddmkm.sys             Thu Jun 19 18:54:21 2008 (485A9D4D)
    nvstor.sys               Sat Dec 23 16:07:25 2006 (458D543D)
    nvstor32.sys             Thu Aug 09 19:11:36 2007 (46BB58D8)
    pctDS.sys                Tue Feb 28 00:39:56 2012 (4F4C225C)
    pctEFA.sys               Tue Feb 28 00:41:44 2012 (4F4C22C8)
    pctNdis-PacketFilter.sys Thu Apr 19 00:00:33 2012 (4F8F4791)
    pctNdisLW.sys            Thu Mar 15 20:26:18 2012 (4F62506A)
    pctgntdi.sys             Fri May 11 01:50:24 2012 (4FAC6250)
    pctplfw.sys              Fri May 11 01:42:47 2012 (4FAC6087)
    pctplsg.sys              Fri May 11 01:38:18 2012 (4FAC5F7A)
    yk60x86.sys              Thu Dec 06 12:25:16 2007 (4757EA2C)[/font]
    nvstor* = nForce chipset drivers

    Links for details on the above drivers:

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