constant shutdown

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, renaming, running, and posting HijackThis logs as attachments. Make sure that you are not using MSconfig to control anything when getting the logs!!!!! We must see logs from Normal Startup mode. This mainly applies to when you get HJT and GetRunKey logs. Thus if you need to disable anything to run the other scans that's okay but just make sure you are in Normal Startup mode while getting the GetRunKey and HJT logs. Also once we start your fixes, you must also remain in Normal Startup mode. Also to reduce your HJT log size, please fix all the O18 lines having Logitech Desktop Messenger on them. For example, fix all lines similar to this one:

O18 - Protocol: bw+0 - {1FB8B057-A1EB-45EF-815B-2A642FC1786B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis​

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.​

• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy - only for Windows XP, 2K, & NT users
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

The procedure actually requests that you run most of the scans in safe mode. The only scans that we want from normal boot mode are GetRunKey, ShowNew and HJT. And they are at the end of the procedure. After running the other steps, you may be in better (but not perfect) shape already.

 

If you still cannot get anywhere, start by doing the below but we will have to run all steps later. You are very badly infected.

First goto Add/Remove programs and uninstall any of the below if found:
AproPos
bestoffersnetworks <--- look for anything with BestOffer in it.
E2Give
ISTbar
ISTsvc
Media Gateway
SurfAccuracy
Web_Rebates
WebOffers


Make sure viewing of hidden files is enabled (per the tutorial).

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.bestoffersnetworks.com/uninstall
O2 - BHO: (no name) - {016235BE-59D4-4CEB-ADD5-E2378282A1D9} - C:\Program Files\Aprps\plg0\cxtpls.dll (file missing)
O2 - BHO: CControl Object - {3643ABC2-21BF-46B9-B230-F247DB0C6FD6} - C:\Program Files\E2G\IeBHOs.dll (file missing)
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O4 - HKLM\..\Run: [Vkxaf] C:\Program Files\Cgoiz\Lgpl.exe
O4 - HKLM\..\Run: [vEtX36e] mprodbc.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SurfAccuracy] C:\Program Files\SurfAccuracy\SAcc.exe
O4 - HKLM\..\Run: [Media Gateway] C:\Program Files\Media Gateway\MediaGateway.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [WebRebates0] C:\Program Files\Web_Rebates\WebRebates0.exe
O4 - HKLM\..\Run: [sixtysix] C:\WINDOWS\sixtypopsix.exe
O4 - HKLM\..\Run: [picsvr] C:\WINDOWS\system32\picsvr\picsvr.exe
O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe

After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete (the below if found):
C:\Program Files\Aprps <--- the whole folder
C:\Program Files\Cgoiz <--- the whole folder
C:\Program Files\E2G <--- the whole folder
C:\Program Files\ISTsvc <--- the whole folder
C:\Program Files\Media Gateway <--- the whole folder
C:\Program Files\SurfAccuracy <--- the whole folder
C:\Program Files\Web_Rebates <--- the whole folder
C:\WINDOWS\system32\picsvr <--- the whole folder
C:\WINDOWS\system32\mprodbc.exe
C:\WINDOWS\sixtypopsix.exe

Now run Ccleaner

Now we need to Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Note for IE 7 users: You need to select Internet Options then the Advanced tab and then Reset Internet Explorer Settings!

Now reboot in normal mode if possible and start working thru all steps in the READ & RUN ME

 

Did you know that you have the Digitial Rights Management Rootkit from Sony installed???
Did you install Remote Packet Capture Protocol on your PC youself?

Start by downloading a tool we will need - Pocket KillBox

Save it to its own folder somewhere that you will be able to locate it later.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
R3 - URLSearchHook: (no name) - _{CA0E28FA-1AFD-4C21-A8DC-70EB5BE2F076} - (no file)
O4 - HKCU\..\Run: [pstnss] C:\WINDOWS\system32\pstnss.exe
O4 - HKCU\..\Run: [tbon] C:\Program Files\TBONBin\tbon.exe /r
O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O15 - Trusted Zone: *.media-motor.net
O15 - Trusted Zone: *.popuppers.com
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/DownloadAccess/ie/bridge-c11.cab
O16 - DPF: {640B39C1-D713-464F-92C3-75BD972B95EE} - http://sidestep.com/get/k00719/sb02a.cab
O18 - Protocol: bwz0s - {1FB8B057-A1EB-45EF-815B-2A642FC1786B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: offline-8876480 - {1FB8B057-A1EB-45EF-815B-2A642FC1786B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox by doubleclicking on killbox.exe

• select File, Cleanup, Delete All Backups
• Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
• Then after it deletes the files click the Exit (Save Settings) button.

NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

• Delete on Reboot
• then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\WINDOWS\system32\nsvsvc\nsvsvc.exe
C:\WINDOWS\system32\pstnss.exe
C:\WINDOWS\iohrlxlv.exe
C:\WINDOWS\system32\mouptdlg.exe
C:\WINDOWS\Downloaded Program Files\SbCIe02a.dll
C:\WINDOWS\Downloaded Program Files\MediaAccX.dll

• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).

If Killbox does not reboot just reboot your PC yourself.

After reboot locate the below folders and delete if found:
C:\Program Files\SurfAccuracy
C:\Program Files\TBONBin
C:\Program Files\Web_Rebates
C:\WINDOWS\system32\nsvsvc

Now run Ccleaner!

Now Uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 4
J2SE Runtime Environment 5.0 Update 6
Java 2 Runtime Environment, SE v1.4.2_06
Mozilla Firefox (1.0.7)

Make sure you reboot after uninstalling the above!

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

Then install the current version of FireFox from: Mozilla Firefox

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

 

Does she still play protected Sony CD on her PC?

Yes for all but where you attach the logs at the end. At that point I want the logs from normal mode.

 

How about the other scans from the READ ME:

• CounterSpy or AVG AntiSpyware
• BitDefender Online

You should have uninstall the below old Sun Java version before doing step 6 ( I even asked for this to be uninstalled in msg # 7):

J2SE Runtime Environment 5.0 Update 4

 

Did you apply the fixME.reg patch???? It does not look like it.

Try it again.

Do you get a success message?

If you get a success message, attach a new log from GetRunKey.

Also uninstall WinPcap 3.1 beta3 since you said your did not install it.

If you want to remove the Sony Rootkit, see the below:

http://www.bleepingcomputer.com/forums/topic34904.html


By the way, how are things running??

 

But it is still there. Deleting folder does not uninstall the program.

Run this Getting Uninstall Programs List From The Registry and attach the log.

Did you miss message # 12?

 

Okay! And here is another registry patch to take care of the old Sun Java version. Again make sure you get a success message after applying this registry patch. And then attach a new ShowNew log.

 

Sorry! I got side track with some other threads! Did you do the older fixME.reg patch again yet (see msg # 12)


Now Copy the bold text below to notepad. Save it as fixSJ.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

 

It is starting to sound like you have more problems that just malware.

Attach new logs from ShowNew and GetRunKey so I can check the results of the registry patches. Your last GetRunKey log indicated that the fixME.reg patch did not work. You have to be more specific in your answers. I asked if you received success messages when you applied to two patches.

 

Do you use AOL Antispyware?

Do you use Yahoo AntiSpyware?

You have McAfee Personal Firewall Express installed which is probably part of the stuff AOL installed on your PC. It may not be a good idea to mix the use of McAfee with other security products from Norton/Symantec. This could cause problems.