continuous problems

i keep running into this problem where everytime i look on my c drive these files such as pk.exe, alk.exe, kok.exe, and smn.exe keep popping up i go to safe mode and delete them but when i restart they are there again has n e one had this problem before? thanks in advance

 

TROJ_SPYWAD.A

Yes, we are seeing a lot of this lately. Lets start by doing a general cleanup.

First, please follow ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal

After doing ALL of the above if you still have a problem:

Make sure you have HijackThis 1.99.1 and follow the guidelines on where to install it and how to post a log as an ATTACHMENT.
All instructions are covered in the sticky thread NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting


Now post a Hijack This log as an ATTACHMENT to your message (Do NOT copy/paste the log into your post). Please close unnecessary running programs before you run HijackThis. You must close each of the following: your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc.

DO NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file. Place it in its own folder, for example C:\Program Files\HJT

 

heres the log

 

Please look in Add or Remove Programs for the following and Uninstall them if found:

Media Access


Please print out these instructions so that you can operate with All Browser Windows CLOSED.

Please make sure System Restore is OFF and the Viewing of Hidden Files & Folders is Enabled as per the tutorial.



Now, look in Task Manager (Ctrl-Alt-Del) for the following running processes and, if you see any of them, try to END them:


MediaAccK.exe

MediaAccess.exe

pk.exe


Now scan with HijackThis and Check the Boxes for the following:

Make sure All Browser Windows are Closed when you Click FIX.

O4 - HKLM\..\Run: [Microsoft Update Machine] MSOICONS.EXE
O4 - HKLM\..\Run: [Media Access] C:\Program Files\Media Access\MediaAccK.exe
O4 - HKLM\..\RunServices: [Microsoft Update Machine] MSOICONS.EXE
O4 - HKCU\..\Run: [Microsoft Update Machine] MSOICONS.EXE
O4 - HKCU\..\Run: [ENPY] C:\ENTICA\ENPPY\ENPPY.EXE

O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/6247971CanadaInc/ie/bridge-c6.cab
O16 - DPF: {42F2C9BA-614F-47C0-B3E3-ECFD34EED658} - http://www.ysbweb.com/ist/softwares/v4.0/ysb_regular.cab

O21 - SSODL: NTDBGTOOL - {91CC1C8A-98C0-4C54-BC19-A3B1EA3BF1C4} - C:\WINDOWS\System32\nvud2312.dll


Again, make sure All Browser Windows are Closed when you Click FIX.

NOW:
Please boot into Safe Mode with the Viewing of Hidden Files & Folders Enabled and navigate to and DELETE the following if they should remain:

C:\Program Files\Media Access ←–– Delete this whole folder if it exist!

C:\pk.exe

C:\ENTICA ←–– Delete this whole folder if it exist!


C:\WINDOWS\System32\nvud2312.dll


NEXT:
Run CCleaner and Spybot S&D and have Spybot fix what it finds.
Note: Dont forget to update Spybot S&D by selecting "Search For Updates"


Then, as an added precaution, Go to Start > Run and type: cleanmgr and then click OK. Make sure the boxes for these are checked:
Temporary Files
Temporary Internet Files
Recycle Bin

And Click OK.


Reboot to Normal Windows , Scan with HijackThis and attach the new log.
Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now.

Good Luck!

 

ok ill give it a go thanks for the help i really appreciate it!

 

Good Luck

Will be awaiting your new log once you've completed the fix.

 

ok heres the new log i think my computer is running smoother!

 

Log is clean!

Are you experiencing any further problems?

 

nope! thanks for the help

 

Your Welcome!

You should see this article on How to Protect yourself from malware!

Browse Safely!