"Control center" has attacked!

Can you open Task Manager? If so, look for any of the below processes to be running and then terminate them if found:

ControlCenter.exe
cc.exe
ccagent.exe
ccmain.exe
agent.exe
uninstall.exe
security_update_install.exe


Then look for a folder named like below and delete it (note: replace %username% with the actual user account name)

C:\Documents and Settings\%username%\Application Data\CC


Now try to continue with the below instructions.

Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

There are 4 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click and choose Run as Administrator





You only need to get one of them to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

1. Rkill.exe
2. Rkill.com
3. Rkill.scr
4. Rkill.pif

Once you've gotten one of them to run then try to immediately run the following.





Now download and Run exeHelper from Raktor

• Please download exeHelper to your desktop.
• Double-click on exeHelper.com to run the fix.
• A black window should pop up, press any key to close once the fix is completed.
• A log file named log.txt will be created in the directory where you ran exeHelper.com
• Attach the log.txt file to your next message.

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

Now run this: Using Malwarebytes Anti-Malware

Now run this: Using MGtools





Now you need to attach (See: HOW TO: Attach Items To Your Post ) the below logs created while running the above scans

• exeHelper log
• Malwarebytes Anti-Malware log
• MGlogs.zip - normally it is C:\MGlogs.zip - only attach this log from MGtools.exe DO NOT attach any logs seen in the MGtools folder.

NOTE:

1. If you have problems downloading on the problem PC, download the tools and the manual updates for Malwarebytes onto another PC and then burn to a CD. Then copy them to the problem PC. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

 

You're welcome. Surf safely!