coolWWWsearch.WCADW

Is this a company owned PC?

Did you install the below:
http://www.wavesys.com/products/ets.html

Procedures that we may need to use inorder to remove ALL of you malware problems will more than likely break the above programs installation thus requiring a reinstall and reconfiguration.

Let me know the answer to the above and how you want to proceed.

Some of your problems are relate to a worm. WORM/Warezov.DQ It has place a few DLLs into your AppInit_DLLs registry key and these can sometimes be difficult to remove and it may require a blanking out (erasing) of your AppInit_DLLs registry key which just happens to be a place that WaveSys installed one of their DLLS.

 

Yes I know all about the fhzhbffzxd.exe file. It was on my to do list but I need an answer on the Embassy Security Center software first. Spyware Terminator is not a recommended application. It was on the rogue tool list for awhile too. It was delisted now but we still don't recommend it. If you only have the trial version, add it to the list of things below to uninstall! It could get in our way of doing a complete cleanup.

Uninstall the below software:
EMBASSY Trust Suite by Wave Systems
EMBASSY Security Center
J2SE Runtime Environment 5.0 Update 6
SearchAssist

After uninstalling these, reboot your PC. And don't worry about the fhzhbffzxd.exe process if you see it. We will be fixing it.

After reboot install the current version of Sun Java from: Sun Java Runtime Environment

Make sure viewing of hidden files is enabled (per the tutorial).

Please run HijackThis and click on the Open the Misc Tools Section button on the open page. Then select Open process manager on the left-hand side. Look for the following process (or processes) and one at a time kill them by selecting it and then click Kill process. Then click yes.

C:\WINDOWS\system32\fhzhbffzxd.exe

After killing all the above processes, click Back.
Then please click Scan and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [sys32] C:\WINDOWS\system32\fhzhbffzxd.exe
O20 - AppInit_DLLs: wxvault.dll e1.dll deskmcd3.dll confaud.dll audstat.dll
O20 - Winlogon Notify: audmgr - audmgr32.dll (file missing)
O20 - Winlogon Notify: dsseds32 - C:\WINDOWS\system32\dsseds32.dll (file missing)

NOTE: HJT may popup an error about the AppInit_DLLs line. Ignore it and click OK to continue. Also note that after uninstall the software at the beginning of this procedure your O20 - AppInit_DLLs line may look different. Just select it anyway.

After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete:
C:\WINDOWS\system32\fhzhbffzxd.exe
C:\WINDOWS\system32\e1.dll
C:\WINDOWS\system32\deskmcd3.dll
C:\WINDOWS\system32\confaud.dll
C:\WINDOWS\system32\audstat.dll

Now run Ccleaner .

Now we need to Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Note for IE 7 users: You need to select Internet Options then the Advanced tab and then Reset Internet Explorer Settings!
Now reboot in normal mode

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Bad idea! All you had to do was complete the steps I gave you. I would dump this massive resource hog in the blink of an eye and use something better. Like AVG or Avast - but make sure they are fully updated current versions with current definitions.

The proper and first method that should always be used to uninstall software is by going to Add/Remove programs and uninstall it from there. It may not have changed any of what resulted but this is always the safest approach. In what order did you uninstall the Embassy Software? To avoid any addition problems with it, just ignore it for now. But you must complete my steps and you must stop blocking the malware from showing up. We cannot clean what we cannot see. Unless Symantec has totally removed it (the file too), you may still have problems.



I will be away for 9 days! Hopefully one of the other helpers here can continue to help you! Or you will have to wait until I get back!

 

Okay I'm back now and trying to catch up. You need to download and use the current versions of ShowNew and GetRunKey. Both had been updated before I left for vacation. Do this now before getting the new logs I request below.

You said you uninstalled Avast and Ashampoo but I still saw them in your previous logs. You should delete the below folders since this software is no longer installed:


C:\Documents and Settings\michael\Application Data\Spyware Terminator
C:\Documents and Settings\michael\Local Settings\Application Data\Sunbelt Software
C:\Documents and Settings\All Users\Application Data\Spyware Terminator
C:\Program Files\Spyware Doctor


After doing the aboeve, please attach new logs from HJT, GetRunKey, and ShowNew and also please explain what your current malware problems are.