could not locate cd please make sure cd is properly mounted in local drive

Hello to everyone long time no hear from I know have been real busy kids house car life been figuring a lot out on my own but i am stuck with this...


Vitsa and xp
pent 4 2.8 gh
500gb hd
1gig ram
dell gx 280
software i tried to use was math and reading excelerator for the kids after the install on both vista and xp they both say....
could not locate cd please make sure cd is properly mounted in local drive.
i tried to reboot i have had the disk in and out at times of trial
trying to build a good comp for the kids and this has stuck any help would be greatly appreciated...thanks again.

 

This sounds like a problem with the software. How old is the software, and are your XP and Vista versions on the same physical computer?

 

Yeah - if the CD is giving the same basic error on 2 different PCs, then it's most likely a problem with the software, or the CD itself. Check the disc for scratches, fingerprints, peanut butter, jelly, etc. You can wash dirty CDs/DVDs with lukewarm water and a lint-free paper towel. Be sure it's 100% dry before putting back in the PC.

 

After re-reading the 1st post, it does appear that Vista and XP are in the same PC, so there is also a chance that the CD/DVD drive is faulty or dirty. If other discs read OK, then we know the drive is not at fault, and that the problem is as I stated above in post #3: either the software on the disc is faulty, or the disc itself is dirty or damaged.

 

Hello again,

Thanks for the replies.... I do know for sure it is not the hardware just for the fact tried on my laptop in the begining before storing it in a box because of the same error but was moving and in thought would get back to it later and never did.... that being said yes the xp and vista on the same hd but I believe it is an issue with the software it says works on xp but dug deeper and the paperwork says...........

Pc requirements
windows 95 and higher including xp
pentium or higher
32mb of ram
50mb hd
4x cd rom drive
640x480 16 bit color screen resolution

sounds to me that it is older software even though it says the dates of 2001 -2005
i just thought some way shape or form there was a quick fix so the kids can enjoy the learning software.

 

Compatibility mode, maybe? Might even try running it in a virtual box, or an emulator.

 

not sure but i was hoping that someone would say oh i know how to fix that just do this and this and this....... you know the easy button !! Thanks anyway

 

Forgive a stupid question, but I'm sure you've tried running other CD's in that drive to be sure it's not a drive recognition problem etc...?

 

hello again, sure have tried different cds and dvds but also it is on three different computers also. but thanks for the reply