1. maxplanck735

    maxplanck735 Private E-2

    I'm pretty sure that the process "crsrs.exe" that's running on my PC is malware. There is another process called csrss.exe, which is a legitimate and critical system process that cannot be ended with task manager... I am not confusing the two.

    I searched the forum and couldn't find anything related to crsrs.exe, does anyone know a good way to get rid of it?
     
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi and Welcome

    If you go through our normal 1st step procedures for removing malware, they may highlight some spyware on your PC using that .exe ( which as I know your aware of use similar files names to ligitimate system files ) Also there are steps included for installing, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)
      • Bitdefender
      • Panda Scan
      • HijackThis
    .

    once completed one of our malware specialists cane give your logs a once over.
     
  3. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member


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