CWS Shredder isn't working. Help!

I cannot get my IE to stop puting my homepage at tooncomics. I understand that this is due to a trojan called coolwwwsearch or some such thing. I have followed several of the previous threads, but I can't get it to work. I have downloaded CWS Shredder, spybot, adware and none of them will clean it up. I have basic computer skills, but I need some help from some seriously knowledgable folk.

 

Hi Tc31,

Our first step is always to start with the Cleanup Tutorial HERE:

READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan and Virus Removal

There are only a few of us Volunteers who regularly offer advice in this forum. Running through the above Tutorial will remove a lot of stuff that would otherwise clog a HijackThis Log and save us valuable time.

Please let us know the steps that you are able to complete and the ones that give you problems. Note that you need to be in Safe Mode with System Restore OFF (if you have it) and have the Viewing of Hidden Files ENABLED as per the instructions in the link. Make sure to do the Online Scans.

Post back and let us know how you fared. Also, send us a HijackThis Log. Please be sure to follow the instructions below:

Note that your HijackThis should be up-to-date (v1.99) and MUST be extracted to its own safe folder – C:\Program Files\HijackThis!
Should you need a Fresh Download of HJT, get it HERE: HijackThis v1.99

Also note that, before you scan, you MUST close all running programs including your web browser, e-mail and items in the system tray.

Please save your HJT Log as a .txt File and attach it via the "Manage Attachments" tool in the Additional Options section when you post.

I’ve been tied up with work lately and cannot visit this forum too often these days, but somebody will try to take a look when they get a chance.

Best luck
PP

 

Phillie Phan,

Ok I went through your tutorial and found a lot of junk on my computer. I removed it all and I am still having a similar problem. Instead of Tooncomics my home pages is always solongas, but it is the same page.

A few things:
I am operating on Windows 98
I could not run anything in safe mode, I couldn't open anything while in safe mode.
Any suggestions?

 

Run what you can in Normal Windows boot (including Online Scans) and submit a HJT Log as per the instructions in my last post and we'll see what we can do.

PP