Daughters Computer

We don't need Spybot logs but we do need logs from CounterSpy and BitDefender as requested in the READ ME.

And describe what you mean by the router being flooded and how do you know this?
Also is it incoming or outgoing?

 

Even without the other logs, it does not look like you have malware problems, but I do have somethings for you to do.

Uninstall the below software:
Java 2 Runtime Environment, SE v1.4.2
Viewpoint Media Player (Remove Only) <-- should have been uninstalled in step 0 of the READ ME

Now Run this Disable/Remove Windows Messenger to remove Windows Messenger.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [DXM6Patch_981116] C:\WINDOWS\p_981116.exe /Q:A
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe"
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: KODAK Software Updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\backWeb-7288971.exe
O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml?p=ZSzed012ITUS_ZNxdm41464US

After clicking Fix, exit HJT


Now what is your status?

 

You can attach a new HJT log just so I can verify the fixes I gave you but this has nothing to do with your problem. Your problems sound more like a network configuration issue.

Are you sure that you setup all of the PCs to use DHCP? This is referred to as Obtain an IP address automatically in your Internet Protocal (TCP/IP) Properties.

If you disconnect ALL other PCs from the router and only connect your daughters PC, do you have any kind of problem? Does her PC work okay? Like can you surf and perform all normal functions? Are you using file sharing on any of your PCs including your daughters?


However run the below just for the heck of it!

Please download Blacklight Beta

• Download blbeta.exe and save it to the Desktop.
• Once saved... double click blbeta.exe to install the program.
• Click accept agreement and Click scan
  This app too may fire off a warning from antivirus. Let the driver load.
  Wait for it to finish.
• If it displays any items...don't do anything with them yet. Just hit exit (close)
• It will drop a log on Desktop that starts with fsbl....big number

Please attach the BlackLight log.

 

You logs are clean as suspected.

At this point I have to refer you to the Networking Forum or to the Hardware Forum if you suspect that the wireless card is bad, but that seems unlikely if it only occurs after a length of time (....unless it is a heat issue that is causing it to take awhile to occur).

Provide the above info to provide in the other forums. Also indicate what happens to your network if her PC is never turn on. Does everything run fine? Even for a long enough time??? Do you have a hardwired connection you can test from her PC to see how it works? Make sure you disable the wireless interface while doing this or else it will prove nothing.

 

You're welcome and good luck. Sounds like it was not your daughter's computer then.

 

True! And I doubt it is your router! Didn't you say that you tried a new router? Was it the exact same model router?? Perhaps there is an issue with how it talks to your DSL or Cable modem. Maybe it requires a firmware update.

 

Then it really sounds like it is not a router problem and that resetting the router is making the problem disappear but it may not be the cause of the problem. Perhaps you have issues with your DSL or Cable hardware or ISP service. Or perhaps one of your other PCs is causing problems on the network. Are any of the other PCs using P2P or other Torrent downloading applications? You ISP may not like you trying to act like a server.

Note: I'm just throwing ideas out at you to look into. This was not a malware problem based on your daughters PC, but you do have other PC that could have problems. Did you start checking them for malware?

 

Next time the problem happens, don't power cycle the router. Try power cycling the Cable modem and see what happens.