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Dell Checkpoint [ITHR] error

Discussion in 'Software' started by ElGrecoLoco, Dec 2, 2005.

  1. ElGrecoLoco

    ElGrecoLoco Private E-2


    just replaced my father in law`s desktop with a dell dimension. It is running XP and everything went fine until I loaded up the BT Voyager 105 ADSL modem. Basically I got the above message on the re-boot after installing BT Openworld. Thing just refused to boot at all until I removed the USB connector for the cable modem. Once it had booted up, I re-connected the USB cable and hey presto, I got online. I don`t want to leave his pc on forever and he is an older gent who simply wouldn`t know how to get it going again from a power off position. Anyone come across this or recommend a solution - p.s. I don`t really want to have to deal with dell tech support! :rolleyes:

    Many thanks


    p.s. I did try a search for this but came up blank so apologies if this is a repeat request.
  2. Matacumbie

    Matacumbie Rocky Top

    Hey Jim,

    You might be better off contacting Dell Support. Seems they are familiar with the issue (Checkpoint [ITHR] error) and the cause ranges from the USB ports to motherboard. You can try using different USB slots, see if that makes a difference.

    But, unless you get other suggestions here, I would notify Dell because it does seem to be a hardware problem.

  3. ElGrecoLoco

    ElGrecoLoco Private E-2

    Hi Steve,

    thanks for your note. Will have a go at mixing up the USB ports.


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