Dell Desktop Win32/Heur

Click on the following link and use the below steps to scan a file: Virustotal

Click the Browse... button.
Navigate to the file C:\Windows\System32\perfdisk.dll

Attach the report.

 

Could you please get this: perfdisk.dll into a zipped file for TimW and attach it for me in your next post? To do this, see the below:

Please go to start > Run and paste in the following:

log retrievable @ C:\collect.zip

 

AVG is the only scanner flagging that file. I am sure it is a false positive. You will need to set AVG to ignore it.

 

You should post in the software forum for that. I don't use AVG so I am not sure how you set it to ignore certain files.

 

Avira, Avast or Microsoft Security Essentials.

You can read this:
How to Protect yourself from malware!

 

You are most welcome. Safe surfing.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
     
     
   
   
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
   
   
10. After doing the above, you should work thru the below link:
    
    • How to Protect yourself from malware!

Malware removal from a National Chain = $149
Malware removal from MajorGeeks = $0

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Yes, that's why we have this note in our guides:

*You should have held off on enabling/re-installing AVG until you had completed the final steps.

dr.m

 

bbintxs

I would have the AVG removal tool and a replacement antivirus program already downloaded, then physically disconnect your machine from the internet before doing the uninstall/re-install, then re-connect to the internet to update the new av's definitions.

dr.m

 

You're welcome, bbintxs.

That I would reccommend that you also keep - CCleaner_Slim is especially useful on a weekly basis, to keep things tidy.

Not a problem - running MGclean.bat removes quite a few unneeded left-over files & folders from the tools we used.

Safe surfing! http://i268.photobucket.com/albums/jj5/drmoriarty/Emoticons/char145.gif

 

On behalf of the team - "You're Welcome"!

Personal note: Stick around and "Read 'til your eyes bleed!"...:-D soon your friends will be coming to you for help.

Take Care,
dr.m