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Dell Dimension 5150 keeps freezing - tried everything I know except....

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by struar, Nov 12, 2007.

  1. struar

    struar Private E-2

    ...changing the CMOS battery (whatever that is!)...

    ...by having tried everything, I mean looked for conflicts using msconfig... and here's the thing, coinciding with these freezing troubles that's been going on for weeks, there arrived an undeletable program called SpywareBOT - this file is hardier than a cockroach and has more lives (so far)....

    How do I stop the PC freezing - and ho do I get rid of SpywareBOT....????

    Any suggestions...??

  2. Lev

    Lev MajorGeek

    Welcome to MajorGeeks.com :)

    Work through this link, step-by-step, and if you are still having problems, then start a new thread in the Malware Forum and post the logs requested as indicated.

    Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

    After doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

    Downloading, Installing, and Running HijackThis
    • Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around..
    When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
    • CounterSpy Log - only for Windows XP, 2K, & NT users
    • AVG Antispyware Log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
    • Bitdefender Log - from step 6
    • Panda Scan Log - from step 6
    • runkeys.txt - the log from GetRunKey.bat
    • newfiles.txt - the log from ShowNew.bat
    • HijackThis Log
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

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