dell dimension E310 help

mike814 · Nov 26, 2008

i have a dell dimension E310 with windows xp. i had the anti virus program that came with it. it was pc cillin. i thought it was pretty good until i got a virus. i went out and bought mcafee total protection 2009. it was doing its job until i got spyware on my computer. i thought the whole point of spending 50.00 for mcafee was suppose to prevent this. now i cant open task manger its says task manger has been disabled by the administrator. also i cant view any of my pics on my computer or even set them as my desktop background . i ran a scan and nothing came up

normally when i pull up my pics i can see them. my other folders show the pics but when you open it up it doesnt show the pics. so i have 1,300pics and have to view them one at a time to see what they are.

chaslang · Nov 27, 2008

Welcome to Major Geeks!

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

READ & RUN ME FIRST. Malware Removal Guide

If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.

Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

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dell dimension E310 help

mike814 Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member