Dell shuts down its Customer support forums - Too many lemons

http://www.theregister.com/2005/07/11/dell_customer_support/print.html



Snippets

"Want to complain on Dell's website about its customer service? Too late - the Customer Support Forums, operational until last Friday, have been shut down, apparently to try to quell bad publicity there about Dell products and especially after-care service..."

"...Part of the problem seems to have stemmed from Jeff Jarvis, a columnist on the San Francisco Examiner, who summed up his anger in a letter to a Dell VP, saying: "This machine is a lemon. Your at-home and complete care service is a fraud. Your customer service is appalling. Your product is dreadful. Your brand is mud..."