Deluge of Adware

Discussion in 'Malware Help (A Specialist Will Reply)' started by bbpathd1, Mar 21, 2007.

  1. bbpathd1

    bbpathd1 Private First Class

    I have a Gateway Essential 866 that I had purchased from a woman who kept an immaculate house. Pentium III 866 MHz, 64MB RAM, WinME, dial-up ISP PeoplePC Accelerated. A big surprise, the computer wasn’t in the same shape as the house! LOL!
    I first became suspicious when I got some popups from the Bullseye Network. Plus the computer was so slow! I noticed some processes I did not recognize as ones that needed to be there when I brought up Windows Task Mgr, such as Internet Optimizer, Webrebates 0, Webrebates 1 and Rxmy. I could “end task” on the first three, but not that Rxmy. So I installed EZTrust Pest Patrol antispyware and to my horror found 80+ spyware/adware items and tracking cookies! I quarantined all but the tracking cookies immediately. The previous owner had Norton Internet Security and AdAware personal SE on the computer, but I don't know if she had them there before or after she got infected with all this stuff!
    I ran the Pest Patrol antispyware program four days in a row before that nasty Webrebates quit rearing its ugly head. It came back as Topsearch, and Toprebates and some Trojan name in the subsequent scans. And, when I went to Add/remove programs in Control Panel that nasty Webrebates was still there. Although it would not let me uninstall it the first time I tried, it did uninstall on a subsequent try.
    There was one process still in Windows Task Mgr I googled for and could not find: Rxmy. I searched for it on my computer and it came up in C:\program files\Zmru as rxmy.exe with Avenue Media N.V. on one tab when I clicked its properties. EZTrust did not recognize it. I found The Process Library from Uniblue (?spelling) and it was not there either. I wondered if it is another variant of one of the other spywares; on googling Avenue Media I found out they are a company that seems to do nothing other than make spyware.
    After I looked in Process Library, it told me psapi.dll was missing from my computer
    ( I don’t know what that means). The next day, I began getting the horrid res://C:\WINDOWS\SYSTEM\SHDOCLC.DLL/dnserror.htm when I try to connect to the internet via dial-up, ISP PeoplePC. It looks as if everything is connecting correctly as always, but I cannot view my homepage or go to any other website. I have googled for this too and it seems to be a spyware-related thing too. I looked in my BIOS and it said I do not have either serial or parallel ports and they don’t show in Device Manager. My modem was supposed to be on COM3. The previous owner had had a HP PSC1200 printer installed which she did not give me; I had deleted the printer files.
    Help!! Any suggestions on how to proceed next would be much appreciated. I have followed the READ ME as much as I could (not step 6A. No internet access, so no Bitdefender or Panda). I didn’t know if you’d even want to see the PestPatrol quarantine files; I think they are in the four .zip files in the quarantine folder. I ran them before I heard of your site.
    Spybot found Rotue with registry key HKLM Software Microsoft Windows.
    SuperAntispyware found 9 total threats. Adware.Avenue Media(3), Adware.Bargain Buddy(1), Adware.eXact Advertising(3), Adware.Zesoft(1) and Windows ad control(1). I jotted down the files; I wasn’t sure how to get a log of these to send you.
    When I rebooted to normal mode, the computer hung up when SuperAntispyware loaded. I had to turn it off and go back in safe mode to copy off to a floppy GetRunKey, ShowNew and HJT; files are attached. Thanks!
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Note that you do not have the current versions of GetRunKey or ShowNew; however at this point it probably does not matter since you are not showing any signs of malware.

    Things you are complaining about with your serial/parallel ports missing are not malware problems. Check your BIOS settings and if still having problems, post only your current problems statement in the Hardware Forum.

    If psapi.dll is missing, you will need to get a copy back on your PC. Also not a topic for this forum.
     
  3. bbpathd1

    bbpathd1 Private First Class

    Thanks, Chaslang. I had not even thought about a hardware problem. Perhaps that’s why she did not include the printer—maybe it would no longer work on the parallel port. Then again, the keyboard and mouse are USB; HP 1200’s very well might be USB also.

    I had no trouble connecting to the internet and viewing whatever I wanted
    (albeit slow and with pop-ups galore) BEFORE I started trying to get rid of the adware. Have not turned the computer back on since last checking with you. With your permission, though, I would like to run HJT again and fix that first R1 with appswebservice.com and get rid of it. I have a strong feeling that it is related to that dreaded Rxmy.exe.

    In any cases, looks like I have ample opportunities to learn more.
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes you should fix that! I missed it the first time thru. That URL is responsible for popups and adware.
     
  5. bbpathd1

    bbpathd1 Private First Class

    Since I could not get into normal mode to do anything, I turned the computer back on in safe mode. I ran HJT again and fixed that first R1 with appswebservice.com.

    I found the HJT tutorial and read through it line by line. I decided to get rid of the R3. Then I googled for the O16 with adshooter, since it also sounded suspicious, and I found it was Trojan-Dropper.Win32.Agent.cy. I was able to get in normal mode after I had fixed R1. I ran HJT and fixed the R3 and O16. I rebooted in normal mode and looked in Task Manager and Add/remove Programs and both looked just fine.

    Before I go back and see if I can get on the internet, I am going to have to decide whether I am going to reinstall Norton Internet Security or choose something else. Should I Toggle System Restore at this point?
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes if everythings seems to be running okay you should perform our final steps:
    1. If we used Pocket Killbox during your cleanup, do the below
      • Run Pocket Killbox and select File, Cleanup, Delete All Backups
    2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
    3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
    4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
    5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
    6. If we had you run Avenger, you can delete all files related to Avenger now.
    7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    8. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
    9. If you are running Windows XP or Windows ME, do the below:
      • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     

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