Demons, software of harddware?

Discussion in 'Software' started by littlebobbie, Nov 24, 2006.

  1. littlebobbie

    littlebobbie Private First Class

    :rolleyes:
    I have my cousins computer and have till tomorrow night to figure out her problems and try to solve them..
    Dell Dimensions 8300 2 yrs old
    512 MB Ram
    2.? ghz processor, plenty of hard drive space
    XP Home Edition
    She said: was doing fine (she thought) till she left AOL and went on her local provider to have DSL.
    First problem she noticed was no security lock on secure sites
    then she could not boot up normally got the Blue screen. Could only access in Safe Mode.
    First thing I did was load a registry repair and found over 300 problems...fixed
    then loaded Ad Aware. Could not update because she is set for the DSL and I am dial up and in Safe mode it will not let me change that. but without updates it found 151 critical entries... deleted.
    Ran C Cleaner...nothing much there ... some issues Fixed
    the error message on the blue screen reads:

    A problem has been detected and windows has shut down to prevent damage to yourcomputer. (There is plenty of disk space open, no drivers were identified in the message , is not a video problem, bios checks out okay
    error numbers were
    XXX stop: 0x0000008E (0xC0000005, ox80612c2D, oxEDA9D8DC, ox00000000)
    beginning dump of physical memory, physical dump memory

    Okay I did a check on the error and it says it has something to do with the ram...there are 2 chips of 256 Each...I tried removing them and switching them and even tried a chip that I had of 128 Ram... same blue screen and same message.

    Where do I go from here? How can I manually download updates to the Ad Aware to update the program and to manually download updates for Spy Bot S&D? :eek:

    HELP HELP HELP:(
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  3. littlebobbie

    littlebobbie Private First Class

    Passed all tests... several times... still the same
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I would suggest a repair install of xp home and then an immediate virus check"

    Wordy xp repair install:
    http://www.informationweek.com/windows/showArticle.jhtml?articleID=189400897

    Bitdefender agree to the license and then select Scan. DO NOT CHANGE THE OPTIONS TO SHOW ALL FILES SCANNED. That will make your logs huge and we don't need to see clean files. Once Bitdefender completes the scan:

    Click-on the Detected Problems tab. Then select Click here to export the scan report

    When the window comes up to save the report, change the Save as type: box to Text (Tab Delimited) (*.txt) and then in the File name box enter change to bdscan then click save. This will save a file named bdscan.txt in whatever folder you are currently in when you save the file (take notice of where you are at so you can find it later). This bdcan.txt file will actually contain HTML code that we can easily view later while reviewing your log. All we have to do is rename the file to bdscan.html.

    http://www.bitdefender.com/scan8/ie.html

    If problems are found:
    Read and run first - Malware section
    http://forums.majorgeeks.com/showthread.php?t=35407
     
  5. theefool

    theefool Geekified

    But the computer boots up into safemode fine? Or did I miss the memo. :)
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    @theefool ...you and BC been beer tasting over the break? :) :) :)

    Yes he can get into safe mode ...his error is ram indicative, yet it p***es two different tests. Problem occured after being on AOL ...I'd like him to rule out malware, but he can't access the net ...easiest way I can think is to repair install then do the malware checks .....forgot if he could do a restore (in fact may not have asked....oh, my) ....please jump in as I'm still nappy from too much turkey....:)

    OK ...that is supposed to read : p***es ....now why is my keyboard printing *** instead of a s s is someone editing the word ***?
     
  7. theefool

    theefool Geekified

    Safe mode with networking should clear that up. :)

    Also, removing AOL should be a primary, since AOL likes to add protocols within the network stack, which could cause what the OP is seeing. ;)
     
  8. littlebobbie

    littlebobbie Private First Class

    removing AOL was one of the first things I did... I will try the safe mode with networking and try to go online with it. I have printed out the instructions for the restoring...but I have a minor problem...NO XP Home disk... she did not bring her disks...only the computer...she lives a ways from here. I do have an XP Pro and I will try with that if it will let me. can but try anyway...you people are great and I will be checking in to see if there are any other suggestions or with my results...I only have about 24 hours to get this thing squared away...
     
  9. theefool

    theefool Geekified

    You will not be able to user your xp pro disk, for her xp home computer.
     
  10. theefool

    theefool Geekified

    This is a LOOONG shot, but ye could try two things.

    First, while in safe mode, click START, then RUN, then type in msconfig (press enter).
    Click the radial button "Selective Startup".
    Uncheck "Load startup Items".

    Press Ok, then OK, to reboot.

    or

    in addition to the above, try:
    Click the services tab.

    check the box, hide MS services.
    Then click the "disable all" button.
    Press OK, then ok again to reboot.

    Or, try the diagnostic startup, radial button.

    In addition, since the error code does point to ram (most likely, even when it states it is good), try removing a stick of ram, and seeing if it boots. If it doesn't, switch the ram).

    This is what I'd do, before anything I stated above. I really do not trust ram checkers. Sometimes they are accurate, other times, they fail miserably. Hence, the ram checkers are low level checkers, and xp uses ram differently. IMHO. :)
     
  11. littlebobbie

    littlebobbie Private First Class

    yeah I found out the pro won't work...it wanted to install a new setup...and when I rebooted it did a chkdsk thing...said it was 3 stages and all p***ed... files, indexes and security description but my volume was dirty...said that it discovered some free space marked as allocated...but still no regular boot.. and the booting in safemode with networking still will not let me change to dial up... sigh*** will try THEEFOOL suggestions next... hey what do I have to loose?... as long as she can still get in...it is free of a lot of junk she didn't know was there...
     
  12. littlebobbie

    littlebobbie Private First Class

    Well I guess it is been there done that... I did the Ram stick switching before I ran the ram check thing... I switched them and I even removed both and used a stick of my own... same thing happened...

    well when I did the stuff THEEFOOL said... the selective startup and the unchecking stuff... the only difference noted on the trying to reboot was NO blue screen of death... no nothing...BLACK instead... but that is back now...was almost comforting to see it again....*** sound like too much turkey?***
     
  13. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    So did you try a system restore from safe mode?
     
  14. littlebobbie

    littlebobbie Private First Class

    Can't do it...I do not have XP home edition disk, only XP Media (from my DELL) and XP Pro ...so they do not work(tried the PRO) . I am currently running the diagnostics that are in a partition on the harddrive. I have cleaned as best I can and I still cannot access the net because it will not let me change from DSL to dialup no matter what kind of safe mode I boot in. I will keep looking for something. Maybe go back to DELL's website and see if there are any ideas there. In any event it is over this evening. She will pick it up to take home. Thank you for your help!... it has given me some things to try I never would have thought of.
     
  15. littlebobbie

    littlebobbie Private First Class

    :p IT IS FIXED!!!!!
    Don't ask me how... I started it in VGA mode... it went to the desktop and I changed the resolution...then tried rebooting and it booted up NORMALLY!!... go figure... everything on the DELL site checked out ...no hardware problems...no memory problems... so why it is now running okay I do not know... but it is clean of malware and conflicts and looks to be running smoothly... YEEE HAWWWWW... thank you folks for your input...I am sure some of the stuff may have helped it straighten out...
     

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