Denied!

Hi,

I've successfully used the malware removal guide before with great success, but on the computer I am currently trying to fix i have run into many problems.

Its running Vista...I do not think any service packs are installed...there were problems installing sp1.

Problems...forced to use Internet Explorer...Trying to open mozilla firefox gives a message that says it is already running somewhere...( I cannot find it on the task manager....)

Nothing updates...neither avg anti virus nor lavasoft ad aware...

I think downloads are restricted...

I cannot download a new version of firefox...nor UNinstall it ACCESS DENIED

Following the steps in the malware removal guide...I cannot download ccleaner!

The download of ccleaner gives a message something like "Internet explorer couldn't download the file...iternet explorer was unable to open this internet site"

Same type of message when trying to download firefox.

I found weatherbug on this computer and did the manual removal via regedit...when trying to delete its folder as per the instructions...I cannot open documents and settings folder. Access denied

There is only one account on this computer ...and it is marked as administrator.

I try and use a system restore...and it gives...ACCESS DENIED.

I am pretty much at wits end.

when running spybot search and destroy in regular mode I get a lot of hits...20 or so...but it can not remove them...something about unable to create a file or something.

If I run search and destroy while in safe mode...I get hits as well...and it seems able to delete all but 2 or 3...which it says it needs a reboot and rescan. WHen i rebooted ...it went into normal mode and found some more results...but again could not finish the deletion process.

Any idea of what to do. Or perhaps some keywords to do some search?
I think one of the things that spybot found and could not remove was something called Zandango. Probably not the big culprit ...but something I remember.

If anyone could take the time to give me some guidanc I'd appreciate it a lot.

Thanks in advance.

 

Thank you for your response.

I have been attempting to follow the steps in the malware removal sticky. I have had great success in doing so in the past, on another computer. Thanks again.

On this computer however things are not working. I cannot download to it. Downloading gives an error message. I went to another computer and downloaded the files to a flash drive. I was able to get ccleaner on the computer. It ran.

Beyond that I am unable to do anything. I cannot run the programs from the flashdrive...I get an access denied message...unable to make a temp folder. I cannot copy the programs over. Access denied. Everything is denied. The computer is showing this account as being administrator.

One strange thing that I notice...on the desktop there is no recycle bin...only a LINK to the recycle bin.

So...seeing as this computer is over an hour away from me and in a fairly bad part of Chicago, I can't be running over there all the time. (The trip to the public library where I was able to transfer to my flash drive was an interesting experience...). I am trying to prep myself up for the next trip. Should I try burning the complete programs onto a dvd ...the installed programs i mean...and then try running them from dvd? Is such a thing possible? Would they work right?