Deskktop Security Still

Welcome to Major Geeks!

Bad thing to do. Contrary to what antivirus companies and some websites tell you, you should keep your restore points until your malware has been removed. You now may have remove the only chance of fixing your system if a problem occurs during the removal process and you may also have removed the ability to give yourself a quick fix by just restoring to the day before th problem began. Having even infected restore points is better than none at all. You will notice that our cleaning process does not have you disable system restore until your system has been verified to be clean.

You need to attach the proper logs from SUPERAntiSpyware and Malwarebytes and since you ran them more than once, you will need to attach a few. Please attach the below specific log files:

Code:

"C:\Documents and Settings\Debra\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Logs\"
Feb 28 2010         685  "SUPERAntiSpyware Scan Log - 02-28-2010 - 10-34-19.log"
Feb 27 2010        1371  "SUPERAntiSpyware Scan Log - 02-27-2010 - 13-26-20.log"
Feb 27 2010         962  "SUPERAntiSpyware Scan Log - 02-27-2010 - 23-51-24.log"

"C:\Documents and Settings\Debra\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\"
Mar  1 2010         898  "mbam-log-2010-03-01 (15-16-02).txt"
 
C:\Documents and Settings\Debra\Desktop\mbam-log-2010-02-28 (20-00-15).txt

I strongly advise you to cleanup your Desktop immediately. Remove eveything but links to run programs. Do not download and save programs here and defintely do not use it for long term storage. You need to keep ComboFix.exe here for now as we need it, but we will be removing it when we are finished with your cleanup. A cluttered Desktop is malware's playground and it can also cause performance degradation especially when you start saving large files here like you are doing.

You did not put your PC into normal startup mode with MSconfig as requested in step 4 of the READ & RUN ME. You need to do this now.

Before we can continue, I need an answer to the following. Are the below startup processes all valid and related to something you do with Citrix. They all look more like malware than anything else

 

We will not uninstall it on purpose, but we will fix the things I was concerned about. If Citrix gets broken, then you can reinstall later when we are all finished with cleanup.

Just run scans on it with your antivirus and with SUPERAntispyware and Malwarebytes.

Please do the below while I prepare the rest of your fix which I have already started working on.

Now download LSP - Fix

Run LSP-Fix.

Check the Box labeled "I know what I'm doing" and then click on the lsp5d.dll file (in the “Keep” section) to select it.

Then, Select the >> button to move lsp5d.dll into the Remove section.

Now, click the Finish Button. When the Repair Summary box appears, click OK.
If it is already in the Remove section, just click Finish.

 

Make sure you have run what is in message # 6 before continuing with the below instructions.

Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O4 - HKLM\..\Run: [ApplicationWatson12.0.6413.1000] c:\program files\common files\microsoft shared\dw\watsondw2012.0.6413.1000.exe
O4 - HKLM\..\Run: [SystemSystem] c:\program files\common files\microsoft shared\msinfo\oinfoveroffice.exe
O4 - HKLM\..\Run: [SSLSDKBCONCENTR] c:\program files\citrix\ica client\resource\zh-tw\icalogonvdzlcn10.100.55836.exe
O4 - HKLM\..\Run: [STATUIUICONCENTR] C:\program files\citrix\ica client\resource\zh-tw\icalogonvdzlcn10.100.55836.exe
O4 - HKLM\..\Run: [dwtrig20DW2012.0.6413.1000] C:\program files\common files\microsoft shared\dw\watsondw2012.0.6413.1000.exe
O4 - HKLM\..\Run: [visnasAnimation] c:\program files\common files\ahead\nas\nerovisnas.exe
O4 - HKLM\..\Run: [ErrorDWIntl20] c:\program files\common files\microsoft shared\dw\1058\applicationdwintl2012.0.4518.1014.exe
O4 - HKLM\..\Run: [QuickTimeResourcesQuickTime] c:\program files\quicktime\propertypanels\panelhelperbase.resources\zh_tw.lproj\quicktimequicktimeresources.exe
O4 - HKLM\..\Run: [QuickTimeQuickTimeResources] C:\program files\quicktime\propertypanels\panelhelperbase.resources\zh_tw.lproj\quicktimequicktimeresources.exe
O4 - HKLM\..\Run: [visnasNero] C:\program files\common files\ahead\nas\nerovisnas.exe
O4 - HKLM\..\Run: [ReportingDWIntl20] C:\program files\common files\microsoft shared\dw\1058\applicationdwintl2012.0.4518.1014.exe
O4 - HKLM\..\Run: [SystemInformation5.1.2600.0.0108171148] C:\program files\common files\microsoft shared\msinfo\oinfoveroffice.exe
O4 - HKLM\..\RunServices: [Officemsinfo32] C:\program files\common files\microsoft shared\msinfo\oinfoveroffice.exe
O4 - HKLM\..\RunServices: [CitrixNRTCPN] C:\program files\citrix\ica client\resource\zh-tw\icalogonvdzlcn10.100.55836.exe
O4 - HKLM\..\RunServices: [StudioAnimation] C:\program files\common files\ahead\nas\nerovisnas.exe
O4 - HKLM\..\RunServices: [QuickTimeQuickTimeResources] C:\program files\quicktime\propertypanels\panelhelperbase.resources\zh_tw.lproj\quicktimequicktimeresources.exe
O4 - HKLM\..\RunServices: [SubscriberNetwork12.0.6413.1000] C:\program files\common files\microsoft shared\dw\watsondw2012.0.6413.1000.exe
O4 - HKCU\..\Run: [1fsc01usdu83] C:\Documents and Settings\Debra\Local Settings\Temp\m.2F.tmp.exe

After clicking Fix, exit HJT.



Now we need to use ComboFix to remove a bunch of malware files.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).



Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Perhaps it is related to an infection that targets Citrix users. Not sure since it is the first I have seen like this.

Not really and you would not have the time to learn the tools needed to do this and likely would not have the time either. Also in many cases, the people behind the infection are in countries where they are unreachable.

Your logs are clean but just a security note, we don't recommend putting anything into the Trusted Zone like you are doing unless is absolutely necessary and it rarely is. I have never ever needed anything in the TZ. You have the below:

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 6 of the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!