Devices and Printers fails to load.

Discussion in 'Software' started by motc7, Apr 7, 2010.

  1. motc7

    motc7 Vice Admiral (Starfleet)

    This is going to be long and drawn out, but this is killing me and maybe you can help me.

    I work in a business environment. I have network and local machine administrator rights. Meaning, I have full control of everything. I ran into a problem a number of months ago where my Devices and Printers screen would appear, but then it would never load the devices. here is a screenshot of what happens.

    Now I searched the net for some answers and I found an article that says that people have this problem when the Bluetooth service is not running. Well I started mine and the same thing happens. I logged into a different user i created on the same machine, and initially the Window comes up fine, but later on it does the same thing.

    This happens both on a Windows 7 32 bit setup and a Win 7 64 bit setup.

    Well, I finally found the source of the problem, at least as far as I'm concerned. We use McAfee Encryption for PC and Encryption for Files and Folders. It's only when I install the latter of the two that the issue occurs. The latter of the two btw, is a policy that forces encryption on any USB storage device inserted to the PC. So you are thinking "Great, report it to McAfee." Problem is, I did, and they tried to replicate the situation and they cannot. We ran down the list of options that we both had running and they were and are identical.

    So either at this point I'm thinking one of the two is occurring.

    1. McAfee has not ran into this problem and my reporting it they may find a solution.

    2. There is some easy thing I am missing that is causing this to occur, since they report they cannot replicate it.

    http://www.sevenforums.com/attachments/crashes-debugging/65699d1270650263-devices-printers-fails-load-capture.png
     
  2. thesmokingun

    thesmokingun MajorGeek

    have you waited out the (sometimes long) process of the green bar at the top? Is it possible that it's just waiting for 1 object and therefore any other printers/devices don't show either? If one of the devices is a network printer, that just may be slow to respond. To rule that out, print some sort of test page from notepad or something.

    Is it possible to run ccleaner or another registry cleaning app?

    the more I think about it, has there ever been a networked printer that has since been (physically) removed or changed, but has not been changed in windows?
     
  3. motc7

    motc7 Vice Admiral (Starfleet)

    All tried before, though not noted here, and no it never loads still.
     

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