Did all the read me stuff, Please check

Is this for the same PC you are working in the following thread:

http://forums.majorgeeks.com/showthread.php?t=83709


If so please stay in one thread.

 

Normally we are a lot busy than this. Things are slow lately. Search engines must have resequenced pages again.

Do you see either of the below in Add/Remove programs? If so, uninstall while I look at the other info.
MediaGateway
Zango

Do you have the real log from Bitdefender that shows where the problems were found. The log posted is of no use.

 

You need to follow step 7 of the READ ME to get HJT correctly installed. You have it here:
C:\Documents and Settings\Julie Wickhorst\Desktop\HijackThis.exe

Also that step indicated HJT logs must be from normal boot mode. Yours was from safe mode. Please attach a log from normal boot mode.

Do you use Viewpoint Manager? If not, uninstall it as indicated in step 0 of the READ ME.

 

Re: Try these

HJT is better but Bitdefender is still not useful. Don't worry about it now but if you follow the directions for making a log in step 6, it would be okay and include what and where it is finding the problems. What about the stuff in my other messages (the uninstalls)?


Make sure viewing of hidden files is enabled (per the tutorial).

Please run HijackThis and click on the "Open the Misc Tools Section" button on the open page. Then select "Open process manager" on the left-hand side. Look for the following process (or processes) and one at a time kill them by selecting it and then click "Kill process". Then click yes.
C:\WINDOWS\System32\n?svc32.exe
C:\Program Files\rops\huos.exe

After killing all the above processes, click "Back".
Then please click "Scan" and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R3 - URLSearchHook: (no name) - {43C036EF-8F5E-FDD1-0195-F44A30FBA898} - C:\WINDOWS\System32\nbhmhx.dll
O2 - BHO: (no name) - {43C036EF-8F5E-FDD1-0195-F44A30FBA898} - C:\WINDOWS\System32\nbhmhx.dll
O2 - BHO: (no name) - {5226780F-9BB0-B76F-E81E-B9EE8981BDC7} - C:\WINDOWS\System32\lweazn.dll (file missing)
O2 - BHO: (no name) - {8CFA2EC7-C07B-E3A6-7751-E85B525C609F} - C:\WINDOWS\System32\kklfmzmn.dll (file missing)
O2 - BHO: (no name) - {D82299F9-7715-5999-1746-5C50D1243ECA} - C:\WINDOWS\System32\tju.dll (file missing)
O4 - HKLM\..\Run: [System Support] system32.exe
O4 - HKLM\..\Run: [Services] C:\Documents and Settings\Julie Wickhorst\socks.exe
O4 - HKLM\..\Run: [Outlook Mail Services] express.exe
O4 - HKLM\..\Run: [98D0CE0C16B1] rundll32.exe D0CE0C16B1,D0CE0C16B1
O4 - HKLM\..\RunServices: [Outlook Mail Services] express.exe
O4 - HKCU\..\Run: [Ecldpx] C:\WINDOWS\System32\n?svc32.exe
O4 - HKCU\..\Run: [Thna] "C:\Program Files\rops\huos.exe" -vt ndrv
O15 - Trusted Zone: *.musicmatch.com
O15 - Trusted Zone: *.musicmatch.com (HKLM)
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540013} - http://adserver.sharewareonline.com/adserver/Install.cab
O16 - DPF: {3A7FE611-1994-4EF1-A09F-99456752289D} - http://install.wildtangent.com/ActiveLauncher/ActiveLauncher.cab
O16 - DPF: {88D758A3-D33B-45FD-91E3-67749B4057FA} - http://dm.screensavers.com/dm/installers/si/1/sinstaller.cab

After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete:
C:\Program Files\rops <--- the whole folder
C:\Documents and Settings\Julie Wickhorst\socks.exe
C:\WINDOWS\System32\nbhmhx.dll
C:\WINDOWS\System32\nbhmhx.dll
C:\WINDOWS\System32\lweazn.dll
C:\WINDOWS\System32\kklfmzmn.dll
C:\WINDOWS\System32\tju.dll
C:\WINDOWS\System32\system32.exe
C:\WINDOWS\System32\express.exe
C:\WINDOWS\System32\D0CE0C16B1
C:\WINDOWS\System32\n?svc32.exe <--- This is not nvsvc32.exe. The question mark could show as any character. Sort the folder in alphabetical order. The one you want will not be in alphabetical order. If not sure, don't do anything. Just tell me what you see (include the size of each file.)

If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try again. Other wise open Task Manager and kill the process if running then delete the file.

Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.
Now run Ccleaner (installed while running the READ ME FIRST).

Now we need to Reset Web Settings:
1) If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2) Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3) If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Now reboot in normal mode and post a new HJT log. And tell us how things are working.

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

That's because you did not fix some of the lines I requested that you fix in my previous message. Namely these two:


O4 - HKLM\..\Run: [98D0CE0C16B1] rundll32.exe D0CE0C16B1,D0CE0C16B1
O4 - HKLM\..\RunServices: [Outlook Mail Services] express.exe


You still have not uninstalled the below. Do you use it? If so, you would be the first.
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

How are things running?

 

Just fix the two lines because they are still present. Then uninstall Viewpoint Manager.

The get a new HJT log and attach it so we can make sure everything is fixed.

 

Re: Consider it finished

You're welcome! But you should have completed the steps below if all problems have been fixed:

Go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!

 

Re: System Restore

Read the other thread you posted the same question in.