Did I fix my computer correctly? Had malaware and spyware from virus.

Welcome to Major Geeks!

Did you start at the Windows XP Cleaning procedure or did you start with this READ & RUN ME FIRST. Malware Removal Guide Based on your logs it appears that you did not start with the READ & RUN ME as required.

If you started at the XP Cleaning procedure then you need to start at the beginning.

Either way, you need to attach ALL of the requested logs in the XP Cleaning procedure. There are 4 requested logs.

 

I need to see all of the logs! MGtools is the very last thing not the first.

You skipped more than CCleaner. Old Java versions are still installed too. And MSconfig is being used.

 

Wrong approach! See the infor given in the READ ME. MSconfig was not designed for this purpose. Other tools were. And if you don't need the software to run, the first option should be to uninstall it if it is unnecessary.

 

No it is due to using MSconfig and then uninstalling while still using MSconfig. This was mentioned in the READ ME.

Please attach the other logs requested in the read me along with a new MGlogs.zip file that was obtained after completing all the other steps. If you do not do this, we cannot help you.

 

On the contrary!!! Malwarebytes found a ton of problems however it shows that you did not fix them. Why didn't you have MBAM fix what it found? You will need to re-run it and fix everything and attach a new log. Meanwhile I will look at your other logs.

 

Do you really use the below SupportSoft software and remote assistance? Do you really want to have a service running all the time to allow remote access into your PC??
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\ssrc.exe

Uninstall the below software:
Viewpoint Manager (Remove Only) <-- should have been uninstalled in step 0 of the READ ME
Viewpoint Media Player <-- should have been uninstalled in step 0 of the READ ME

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {75BFF33B-F35E-4547-BEBF-08E055B8D0F6} - C:\WINDOWS\system32\ssqNGAsQ.dll (file missing)
O2 - BHO: (no name) - {DE85C1B9-C373-46D8-82CB-DC7C9FF83CD5} - C:\WINDOWS\system32\qoMffFxW.dll (file missing)
O2 - BHO: (no name) - {F90CF001-2474-4C30-A754-D7B2AA7859F0} - C:\WINDOWS\system32\ljJaBTli.dll (file missing)
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"
O4 - Startup: PowerReg Scheduler.exe
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe (file missing)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
After clicking Fix, exit HJT.


Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.


Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it.


Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip
• And don't forget a new MBAM log that shows that you fixed everything too!

Make sure you tell me how things are working now!

 

It is not malware! It is just something you may have gotten with your PC (maybe from DellSupport) or from an ISP. If you don't use it (and most people don't), there is no sense having it on your PC. Allowing a service to run all the time that can be used for remote access is not only a waste of system resources, it is also a potential security risk. What would you like to do with this? You logs are otherwise clean.

 

Do the below.

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to SupportSoft RemoteAssist
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Click OK until you get back to Windows.

Then reboot. After reboot look for the below folder and delete it:

C:\Program Files\Common Files\supportsoft

Covered in my final instructions.

If you are not having any other malware problems, it is time to do our final steps:

1. You can uninstall SUPERAntiSpyware now.
2. We recommed you keep Malwarebytes Anti-Malware as a scanner. It uses no resources except a little disk space until you run a scan.
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop & renamed it like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\cf" /u
     • Notes: The space between the cf" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\cf folder from combofix.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
7. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
8. Go to add/remove programs and uninstall HijackThis.
9. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
10. If you are running Vista, Windows XP or Windows ME, do the below:
    • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
11. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

Keep it as recommended in the How to protect yourself thread.

You're welcome. Surf safely!

 

If you like McAfee and do not have a problem with how it impacts system resources and don't mind paying for a yearly subscription then you should keep it. When you decide you don't like it anymore, that is the point where you should change your AV.

 

Are you speaking about AVG 8's LinkScanner. Do you have it enabled? You can get a user's manual here: http://free.grisoft.com/ww.download?prd=afe#tba3

It may not be as current as McAfee's SiteAdvisor.

If you feel that you need a website advisor program ( I personally don't like them but some people think they need them ) that protects you from yourself then maybe you still need McAfee. You can also reinstall just site advisor from here: McAfee SiteAdvisor

 

Download the current version of MGtools.exe and run it and then attach a new MGlogs.zip file.

 

In the future make sure that you follow the instructions for downloading and running tools. You ran/opened MGtools.exe directly from the download link as the below shows it running in your Temp Internet Files folder:

C:\Documents and Settings\Zsazsa\Local Settings\Temporary Internet Files\Content.IE5\CW67C3G2\MGtools[1].exe

There will be many cases where if you do not follow instructions, things will not work properly and you could even cause serious problems.

Uninstall A-Squared to start and see how things look. If still slow, continue.


You can also have HijackThis fix/remove the below unnecessary startups.

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

After clicking Fix, exit HJT.


Do you use all of the Roxio software? It has 5 services running. I have seen many instances where this is the cause of PCs slowing down. You only have 512 MB of RAM and have to be careful how much you allow to run. You also have services from Google and Dell that are unnecessary.

Your other alternatives are to try another firewall other than Online Armor and then try using another antivirus (like Avast) instead of AVG8 if that still does not help.