did "read me" still infected! please help

Discussion in 'Malware Help (A Specialist Will Reply)' started by amafrias, Dec 22, 2008.

  1. amafrias

    amafrias Private E-2

    I got the laptop from my brother yesterday and it was full of bad programs, removed them, went through every step in the "read me" thread and am still getting the Trojan in a windows/system32/dll file. Here are the log files, except SASlog.txt. I am still looking for it. Sorry, but am really new to this and my brother has a really messed up laptop. I have been up for way too many hours.
    Thanks again, Amanda
     

    Attached Files:

  2. Corporal Punishment

    Corporal Punishment Head of Software Shenanigans Staff Member

    Please begin by clicking Start > Control Panel > System > Hardware > Device Manager > View > Show Hidden Devices.
    • Scroll down to “Non-plug and Play Drivers” and click the plus icon to open those drivers.
    • Then search forTDSSserv.sys
    • Let me know if you find this or not.
    • If you do find it, right click on it, and select Disable. Do not try to uninstall it.
    • Also if TDSSserv.sys is found and you disable it, then reboot.
    Go to c:\windows\prefetch - delete everything in that folder.

    Boot insafe mode and rerun the scans.
     

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