Did the "READ & RUN ME FIRST. Malware Removal Guide" Still have problems :(

Discussion in 'Malware Help (A Specialist Will Reply)' started by RagingEagle, Dec 21, 2008.

  1. RagingEagle

    RagingEagle Private E-2

    Hi,

    The last couple of days I started noticing my Gaming computer started slowing down, it's primarily used for playing computer games, but I do check my e-mail and the news on it from time to time. Today I left my browser open for a couple hours (my ISP's webmail), and when I came back to my computer there were numerous popups and programs wanting to install themselves. Now also a couple days ago I tried updating IE with Microsofts Update thing, I thought it was complete as it didn't have anything else for me to install, but after the popups started happening I checked again and it wanted me to install SP3, after installing SP3 it gave me more updates, and still the popups kept happening.

    I searched the internet and found one solution that said to install Malwarebytes' Anti-Malware, which I did, and it removed a few things, but every time I reboot my computer and run Malwarebytes' Anti-Malware it keeps finding two more files (the same two every time). After this I uninstalled my old anti-virus (was AVG) and installed Norton as I ran Malwarebytes' Anti-Malware on my other computer that uses Norton and found no problems, kind of was hoping Norton would resolve the issue, but sadly it didn’t.

    I finally found this website and all the steps you guys have for clearing Malware, but after doing it all I still get popups, and Malwarebytes' Anti-Malware keeps finding files after reboot. The difference is though, that now the popups seem to always just be a white page, and the computer seems faster, but it still has problems. I’m including all the log files, and I’m asking for someone to please help me.

    Thanks
     

    Attached Files:

  2. RagingEagle

    RagingEagle Private E-2

    The other log.
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    You are using a version of MGtools that is more than 1 year out of date! Where did you get this from?? You need to use the version in the READ & RUN ME you also need to put your PC into normal startup mode with MSconfig as requested in step 1 of the READ ME before you run MGtools again.



    Important Notice: A new version of SUPERAntiSpyware is out that should help with this problem from Vundo.
    • Please uninstall your current version (this is necessary).
    • Then download this SUPERAntiSpyware
    • Install this new version. It may tell you that you need to reboot to complete the installation. You must reboot at this time.
    • After the reboot, run SUPERAntiSpyware and immediately click the Check for Updates button to get more updates for the database.
    • Now run a new full scan of your system. And attach this first log later.
    • Since this infection has been reappearing after a reboot, you will have to reboot again and then run an additional scan to make sure it comes back clean. Attach this second log too.
    I also suggest that you now run Malwarebytes but first update to the current database and then run a new scan and attach this new log.
     

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