Did the run first, please review

Discussion in 'Malware Help (A Specialist Will Reply)' started by mudbog, Jul 7, 2008.

  1. mudbog

    mudbog Private E-2

    Been thru all the first steps. Still need a little help. Supposedly the registry for 2 cd/dvd drives is corrupt. Tried uninstall/reinstall with no avail.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please attach the C:\MGLogs.zip.
     
  3. mudbog

    mudbog Private E-2

    Sorry. I missed that one.
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean. This sounds like an issue best asked in the software section.

    If you are not having any other malware problems, it is time to do our final steps:

    1 If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop & renamed it like we requested.)

    * Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required (substitute for cf whatever you renamed it)
    * "%userprofile%\Desktop\cf" /u
    o Notes: The space between the cf" and the /u, it must be there.
    o This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    * Delete the C:\cf folder from combofix.
    2 *If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
    3 *If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
    4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    5. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    6. If you are running Windows XP or Windows ME, do the below:
    * Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    * Then reboot and Enable System Restore to create a new clean Restore Point.
    7. After doing the above, you should work thru the below link:
    How to Protect yourself from malware!
     
  5. mudbog

    mudbog Private E-2

    Thanks again, Tim. I greatly appreciate your help. I will move on to software to see if there is some hope for the drives.
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No problem....good luck. :)
     

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