dio cleaner / pcsecuritylab.com

Discussion in 'Malware Help (A Specialist Will Reply)' started by neemu, Dec 27, 2007.

  1. neemu

    neemu Private E-2

    Hi, I'm a new user to MajorGeek. Last night my computer got infected by some kind of virus/Malware. This is what happening:
    - my wallpaper is remover and there's a black screen and it says that my ip address is this and my computer is being access by another computer and i need a spywhere program.
    - at the bottom right area of the sceen there is a triangle shape icon and a pop message is repeatedly appearing to click here to fix it and when i click it Internet Explorer opens up and its showing a software name Dio Cleaner from Pcsecuritylab.com and giving the option to scan the computer for free or buy it. (by the way, once i noticed this happening i unpluged the network cable form the router, right now i'm using my work computer).
    - as soon as i change my wallpaper, it came back to the same black screen.
    - i uninstall lots of programs that i thought belongs to this malware from the list but there's one name "Winable", when ever i try to uninstall, it freezes my computer. I also deleted some files from the windows folder but whats happening is that screen refreshes and files came back.
    Anyway its a mess. please help me. I had Norton installed which was expired and i was thinking about buying something else but ow this happened and i can't run the Norton aswell cauze its gives some error and asked to reinstall it. Please Help:cry
    Thanks.
     
  2. abri

    abri MajorGeek

    Hi neemu!
    Welcome to Major Geeks!

    Please run the following scan and then follow the instructions in the link below.

    Run this utility:
    After you've run Combofix, please follow the instructions in the READ & RUN ME FIRST

    When you finish, please attach the requested logs so we can check what still needs to be done.

    abri
     
  3. neemu

    neemu Private E-2

    thanks for the reply but where is this Combo Fix file? when I click on the link it takes me to another page. sorry but this is the first time i'm doing it so i need some assistance.
    thanks.
     
  4. abri

    abri MajorGeek

    Hi neemu!
    So sorry! That's an old link! Here's the correct one:

    1. Download ComboFix
    2. Double click combofix.exe & follow the prompts.
    Note: Do not mouseclick combofix's window while it is running. That may cause it to stall.
    3. When finished, it will produce a log for you. Attach this log to your next reply.

    abri
     
  5. neemu

    neemu Private E-2

    thanks. but when i download the file, my anit-virus (kaspersky) gives me warning (Malicious HTTP object <http://download.bleepingcomputer.com/sUBs/ComboFix.exe//PE_Patch.UPX//catchme.cfexe//#>: detected Trojan program 'Trojan.Win32.Inject.ph'.)
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please just follow the instructions in the READ & RUN ME FIRST link. You will see that the issue with Kasperky and ComboFix is explained when you get to that point.
     

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