DLL error. Do I need to reformat??

I receive the following message: "DLL module TODGUB6.DLL is missing, corrupt, or incompatible with the current version of True OLE DBGrid6. DataMode will be set to dbgBound." each time I start a program I loaded called WizeTrade a few weeks ago. Part of the program works and part of it does not work.

I have worked with the tech people for the software and they tell me I have to reformat my hard drive because of a malware called WinTools. (I found no trace of this malware.)

Besides other spyware programs I have followed EVERY step in "READ & RUN ME FIRST Before Asking for Support. My system seems to be cleaned and rid of all infections. I have done system restores and uninstalled and reinstalled the WizeTrade program and I still receive the same error.

Any help other than having to reformat my drive would be appreciated.

My operating system is Windows XP Home Addition, Service Pack 2; CPU is Mobile Intel Pentium M, 1316 MHz (3.5 x376); System Memory is 512 MB (DDR SDRAM).

Attached is my hijacthis.log file.

 

Post the other 2 required logs please.

 

Attached is the BitDefender log. I can't find one for Panda ActiveScan so I will rerun it and see what I get.

 

Here are the Panda ActiveScan reports.

 

Scan with HijackThis and fix the following:

Empty your Norton Quarantine folder.

You appear to have files that are infected in Eudora.

Download and install
- ExplorerXP

Run ExplorerXP, navigate to and delete the follwoing:

This registry key is associated with the MyWay toolbar:
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\{014DA6C9-189F-421A-88CD-07CFE51CFF10}

If you wish you can delete the registry key; and uninstall MyWay.

REBOOT

Post a fresh HijackThis log.

How is your computer running?

 

>Scan with HijackThis and fix the following:
Done

>Empty your Norton Quarantine folder.
It was empty.

>Download and install - ExplorerXP
Done

>Run ExplorerXP, navigate to and delete the follwoing:
not there - C:\WINDOWS\DOWNLOADED PROGRAM FILES\f3initialsetup1.0.0.15.inf
deleted - C:\Documents and Settings\Jennifer C. Markey\Cookies\jennifer c. markey@atdmt[1].txt
deleted (although it was [1], not [2] )- C:\Documents and Settings\Jennifer C. Markey\Cookies\jennifer c. markey@tribalfusion[2].txt
deleted - C:\Program Files\Spyware Nuker 2005\backup\200509031813.zip
not there - C:\WINDOWS\SYSTEM32\f3PSSavr.scr

>If you wish you can delete the registry key;
I am not sure how to do this.

>and uninstall MyWay.
I can't find anywhere to uninstall it.

>REBOOT
Did

>Post a fresh HijackThis log.
Attached

>How is your computer running?
Sometimes VERY SLOWLY, other times it seems pretty normal.
When I reboot I keep getting a message from Spy Sweeper that Logitech Destop Messenger is trying to load with the details as follows: "HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe". This is one of the HijackThis items that you had me fix. I say no to remove it, but each reboot it comes up again.

I also ran a program called PC Mighty Mac. It told me I had 870 some errors. I hadn't paid for the subscription part to fix the errors so I ran a deep scan with Registry Mechanic and it came up with 620 some errors. I had paid for that program so I had it fix them. I then reran the PC Mighty Mac and now it tells me I have 247 errors. Do you think I should pay for a week's subscription to delete or fix those errors?

I did have to reload a TrayApp file from my HP photo printer disk after I did those fixes, which I have had to do before when I have done some fixes and then rebooted.

I also tend to have a slow shut down process, with a few different files popping up and slowly shutting down or they stop and I have to click the 'end program' button.

I get a few errors with Eudora once in a while like "Ordinal 49 cannot be found" and a Capp.exe conflict with Norton Antivirus. The first one I usually just click okay and Eudora works fine. With the second one I usually have to shut down and reload Eudora and then it is fine.

Thank you for your help.

Jennifer

 

Uninstall the Logitech Desktop Messenger using Add or Remove Programs in the Control Panel.

Open REGEDIT navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run and DELETE the following Registry key:
[LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe

Don't worry about MyWay it is something Dell saddled you with and is a minor annoyance.

Take a look at your startup programs and determine what you don't need and disable them from starting at system boot. The more you have running at startup the longer it will take for your system to boot and power down.

Disable System Restore and then enable System Restore. This will flush all your restore points and create a new clean one for your system.

System Restore

How to Protect yourself from malware!

 

>Uninstall the Logitech Desktop Messenger using Add or Remove Programs in the Control Panel
I wasn't able to do this. While the InstallShield Wizard was loading, I get a pop up that says "An error occurred while launching the setup. Error loading type library/DLL." Therefore I didn't do the next step you suggested of deleting the registry key.

I did uninstall another program called Logitech Desktop Resource Center using the Add/Remove program.

Regarding the startup programs. I am not sure what this was correct, but what I did was right clicked on the task bar, clicked on properties then start menu tab, chose classic stat menu, customize and then remove. I removed most everything there. I really don't understand how or why many of the items were there.

I did disable the system restore, rebooted and enabled the system restore.

Things still seem slow and the original problem is still there. Any other suggestions?

 

Have you uninstalled the program and reinstalled it?

 

Yes, I have tried 3 times to uninstall and reinstall the program. I tried the program on a friend's computer and it worked perfectly without the dll error message. As I stated in my first message some of the program works on my computer, but parts of it do not.

 

This is an issue for teh software forum. Your system does not appear to be infected any longer.

 

According to the directions in the article "Read & Run Me First....", regarding the Ccleaner software, it says not to run any other options from other tabs. Can you tell me why not? I scanned for issues and found one that is related to my problem.

Under Registry issues and under Active X and Class issues, I found the following information:
Problem: ActiveX/COM issue
Data: APEXUnboundDataSource - {D8628080-E648-11D1-A9C5-16A32C000000}
Registry Key: HKCR\APEXUnbound Data Source

I know this is related to the TODGUB6.DLL file, because when I do a search for that file and put the cursor on the file name I get information that the file comes from APEX Corp.

Do you think it would be safe to have Ccleaner fix the registry problem? Also I see other items that seem like it would be good to have Ccleaner fix - like problems that relate to the Logitech Desktop Manager that I am unable to uninstall from the Add/Remove section. That is why I am wondering why the information says not to run any other options from the other tabs under the Ccleaner program.

If I do have Ccleaner fix that particular problem should I then uninstall the WizeTrade program and reninstall or should I try the program first to see if I get the original error again?

Also with Ccleaner I did a scan or analze for startup items and it showed a lot of stuff. Would it be safe to use that problem to get rid of many of those start up items?

 

I tried uninstalling the Logitech DM using the Ccleaner program, but the same error came up as when I tried to uninstall it through the Windows Add/Remove section as stated above.

I had found the same information as you quoted from evolusoft and did follow those exact steps. This was before I even found this forum. When I got to number 4, I got a message something to the effect that the file wasn't there and then when I opened the Wizetrade program the same error came up.

I am wondering if I should use the exact path of where that file is and follow those steps? The path is as follows: C:\Program Files\Globaltec Solutions\Common\todgub6.dll. Would I use the command: regsvr32 todgub6.dll /u as is stated in step 3 and then do step 4 as it says? I don't understand how this all works or where the file would come from when they say "...download the file again by browsing to the page where you received the error..." so it scares me to do these things without understanding the whys of what I trying.

New things are happening with my computer such as longer shut downs with more "ending program" pop-ups and more errors when I start up and my computer is hanging and freezing more and is way slower!! It also keeps telling me that I am running out of disk space even after I have uninstalled stuff and deleted old downloaded files. I will write out some of those start up and shut down errors later, but I did want to know what you thought regarding the above issue first. I did do Disk Cleanup and I am going to do a defrag tonight.

 

I downloaded Your Uninstaller! and was able to uninstall Logitech Desktop Manager.

I was able to download HJT version 1.99.1 and have attached a new log.

I will address the DLL issue in a bit.

 

Regarding the DLL path for todgub6.dll. GlobalTec Solutions is the company that developed the WizeTrade software. So when I can see the file in the path given above, it is while the WizeTrade program is already installed. When I uninstall the program the file is gone. The file appears again after the program is re-installed. Therefore I do not understand the reasoning to try to perform the regsvr32 step while the program is not installed.

Upon reading the last line of the instructions by e-volusoft in regards to this file, "Once these steps have been done try to download the file again by browsing to the page where you received the error, the file should download without problems.", I thought that if I did step 3 and step 4 in those instructions and then restarted the program that maybe the 'newer' version would download. I don't quite understand how that would work, but the program does do a step when loading that says "OCX/DLL Registering", then it does something called "authenticating". The program then connects to streaming data from the stock market. It is after these processes when I get the origianl error as explained in my first message to this forum and I click okay, I get the same message again and then I can work within the program except for certain parts of the program.

 

I was so excited when I read the message about unregistering and registering the todgub6.dll file, but then... I tried both unregistering and registering and received the following message each time.
"LoadLibrary("C:\Program") failed - The specified module could not be found." I tried the regsvr32 /u command from the C:\ directory with the full path in the command line and I tried changing the directory to the path C:\Program Files\Globaltec Solutions, LLP\Common and then did the command regsvr32 /u todgub6.dll. Both ways I received the same error message.

I have no clue how to attempt step 2.

Attached is the file you asked for using GetRunKey. The actual file name asked for "runkeys.txt" was blank. There were about 15 other files created that have one line or so in them named from xkey00.txt to xkey22.txt.

 

How do I do a "cleanup" of folders and files left hanging around from the program?

What registry cleanup tool should I use?

 

I did the uninstall thing again, deleted any files and folders left over and used the RegCleaner. I reinstalled and still the same error!!

I now have access to another computer, installed the software and it works fine, no DLL error!! So how EXACTLY how do I do the process in step 2 above that requires copying the registry key?