do I send this to the virus vault?

c:\windows\system32\mp43.exe

I was told never to "heal" a trojan, always to vault it, but since it's attached to my system, my antivirus program (which should have protected me from this, it's up to date, and I never open anything I don't absolutely recognise) say the OS may cause an error and be unusable if I vault this.

so what do I do?

 

I think it may have attached to my email box, and I'm not seeing an answer here, yet. I haven't clicked yes or no on the AVG control center window.
I was just copying and pasting from a site I've been to hundreds of times, GenesReunited. it started to open a window and I clicked on stop because that isn't what I'd been doing. I wasn't interested in opening a different page, anywhere. then I hit the back button two or three times.
I'd downloaded my emails but hadn't opened any of the scams I frequently get.
AVG had run it's update already, so it should have caught it. I'm very disappointed in them right now.
the similar threads don't answer my question.
btw, I know some of the tech terms, but I'm no tech. so when you do reply, simple and sweet, please....or even blunt, but simple is best.

 

http://www.majorgeeks.com/images/grenade.gif Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

• Make sure you check version numbers and get all updates.

http://www.majorgeeks.com/images/grenade.gif Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

http://www.majorgeeks.com/images/grenade.gifAfter doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

http://www.majorgeeks.com/images/grenade.gif Downloading, Installing, and Running HijackThis

• Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around..

http://www.majorgeeks.com/images/grenade.gifWhen you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

• CounterSpy
• AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
• Bitdefender - from step 6
• Panda Scan - from step 6
• runkeys.txt - the log from GetRunKey.bat
• newfiles.txt - the log from ShowNew.bat
• HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs![/FONT]

 

although I have not completed the project, do not panic. I am on another, uninfected computer.

I am seriously, SERIOUSLY, SERIOUSLY unhappy with you.

what part of "I am not a tech." did not register????

with the dogged determination of a grunt, I tackled what should only be left to the pros, and I was, though I found it overwhelming and stressful, making fairly good headway, considering. but I didn't get very far. I followed all the directions meticulously....until the directions got a little artistic license applied to them. so, all right, there is no "ok" button on the config system window. and forgetting to tell us that apply will not become available until after we click on normal is a slight error on your part, but you did say to click on normal.

then I followed the directions exactly that lead up to first house cleaning. exactly, except that, because there is no "ok" button in config system, I clicked on close after I clicked on apply. I closed down all the windows and rebooted. and it did reboot, and that is all it did. rebooted just as though I'd started it up from scratch and nothing was wrong with it. maybe this is one of those timed bastards, so many reboots that work just fine, and then the whole thing goes.

things have gone downhill from there. house cleaning 2 is about 2/3 out of my league. I had to dig through old memory and poke around the computer just to figure out/remember how to create a new file. and I did create a new file when I did finally remember how, but I don't know how to get a downloaded file into it-a file I created within my own computer onto a file in my computer or onto a thumb drive (or whatever the new name for those things is) I can do, but a download is totally unknown to me. so I'm behind the times. getting older and less clever.
anyway, the loud sound of machinery screeching to a dead halt came from me and my computer. you've overtaxed me. why in the world have you so complicated a cleaning system only techs can do it? and if this is the only way it can be done, I can understand the cost. but with all the knowledge that is out there, is this the best we've got? if so, that's pitifully pathetic. unfortunately my tech friend moved to the east cost, so I have no recourse, now.
my computer's the main part of my bread and butter right now, so I find this very distressing. yes, I can borrow this computer, and thank god all of my files have been recently updated and are online, so if I lose them to this virus I can download clean files after my own computer is clean, but this computer's a bit of a dog, even though I believe it's a somewhat newer model than mine.
well, I'll muddle along, contact an associate that a friend has told me is something of a tech, and wait to hear back from you guys. personally, I'm about ready to shoot the poor thing, but I can't afford a new one.
:cry

 

Did you actually read the READ & RUN ME? It's very simple, it's word for word. It explains in detail how to run and perform each step.

Begin the process and post any questions you may have.

 

Bigarrick, how would I know about house cleaning one and two if I hadn't read the Read Me First? did you even read my message?

yesterday there was absolutely no ok button on my config system screen. I looked very, very carefully. today I booted up the computer and went to config system and it was there. it is right next to the close button, so I would have seen it if it had been there, yesterday. so my computer had a glitch yesterday which did not help the process. it's a newer computer and I do not know why there was a glitch. everything is set on default, and I don't mess with that, so my computer is already on normal setting in config system. so the directions in Read Me First for config sytem are not useful to me as it did not activate any cleaning system.

I have a form of dislexia that has difficulty with new concepts. never the less I gave a great deal of effort to following the directions in Read Me First yesterday, and muddled along fairly well until I ran into making a file for downloads. I find it interesting that, instead of directing me further in doing the download process, you gave me the Giako speal. sorry, I don't run with the pack. not a cave man. or cave woman. whatever. I still think Read Me Now is unnecissarily complicated and time consuming. it took me 3 hours to get to number 4. I'm sure it would take a tech 15 minutes. congratulations on your speed, but that helps me not at all. it goes off on tangents that don't affect me (Norton, spybot, etc) or into computer lingo that leaves me at a loss and with a headache as I try to understand what's being said and at the same time weed out what doesn't apply while trying to follow the instructions.
btw, I don't have any anti-spyware that I'm aware of, so I can't even follow that step...looks like all of #4 is a problem for me, one way or another.

 

If you don't think you can follow the READ ME for whatever reason then I would recommend taking it to a local computer service office for a cleaning.

Just FYI, the file "mp43.exe" is bad and should be deleted.

Let me know if you would like to continue.