Don't Nuke Me (www.Isafetypage.com)

Hi and Welcome

Hey nowt to be sorry about on the wall of text, you have described your issue fairly, well and alot better than a one line "here's my Hijackthis log" which tells us nothing... so no need to be sorry at all

First off and you may well have not clicked any of those popups yet, but DONT click any at all, if you have its not a problem as we shoudl be able to get you fixed up.

OK lets start off by.. if you have any important documents and files, pictures etc on your PC a wise thing is to back them up to CD, DVD etc, either use your CD burning software to do this or use Microsofts Backup Util if available ( its located in Programs > Assessories > Tools if I remember correctly, only reason I cannot remember is I moved mine )

Once done print out the guide as it maybe easier to follow on paper as you can tick off each step you complete, just take your time as there is no need to rush, but the steps in the guide have been sucessfully run by many many users who are not computer savvy, they were designed that way, but if you get stuck, post again in this your thread and we will endevour to guide you through it.

once completed then attach all the logs, the malware may still be present, so dont worry as the logs will tell our experts in this field, what malware you haev, they will then post some instructions for you to follwo to remove the malware and its components.


This is the steps we need you to follow and logs to post..........

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.


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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy - ONLY IF you were not able to run Windows Defender
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!