Dr Watson Problem

Discussion in 'Malware Help (A Specialist Will Reply)' started by jcalamia, Jun 12, 2009.

  1. jcalamia

    jcalamia Private E-2

    Had Dr Watson Post Mortem Pop up. Ran the Read Me programs and here are all the appropriate logs. Thanks in advance for any help.
     

    Attached Files:

  2. jcalamia

    jcalamia Private E-2

    Just to clarify the issue...Upon closing IE I had a window pop up saying Dr. Watson's Post Mortem Debugger has encountered a problem and needs to close. I ran through the READ & RUN ME FIRST instructions and posted the logs. I haven't encountered the problem again but am just wondering if you might see anything in the logs that might be cause for concern. I am also running TrendMicro Internet Security Pro, which is constantly updated. Thanks in advance
     
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean, though you need to use add/remove programs to uninstall:
    Java(TM) 6 Update 2
    URL Assistant

    Now download and install:
    Java Runtime 6

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They are useful as backup scanners. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.

      • Delete the C:\combofix folder from combofix (if it exists)

    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    7. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    8. After doing the above, you should work thru the below link:

     

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