Driver Will Not Install

dmlester · Sep 2, 2016

I hope I'm posting this in the right area. I have a driver for a new badge printer that will not install on my PC. I've installed it on several others, but mine refuses. The manufacturer tried as well, but gave up. My PC is running Windows 7. Here is some of the driver installation log after a clean attempt: (flagged lines - truncated due to post limit)

! inf: Could not find include INF file "NTPRINT.INF". Error = 0x00000002

! inf: Could not find include INF file "NTPRINT.INF". Error = 0x00000002
inf: Opened INF: 'C:\Users\Dave\AppData\Local\Temp\{1aa10a7f-1870-5f53-854a-7463adf22a25}\badgy100.inf' ([strings])

! sig: Verifying file against specific (valid) catalog failed! (0x800b0109)
! sig: Error 0x800b0109: A certificate chain processed, but terminated in a root certificate C:\Windows\System32\DriverStore\FileRepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100.inf
sig: Catalog = C:\Windows\System32\DriverStore\FileRepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100X64.cat
! sig: Verifying file against specific (valid) catalog failed! (0x800b0109)
! sig: Error 0x800b0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.
sig: {_VERIFY_FILE_SIGNATURE exit(0x800b0109)} 11:17:18.390
sig: {_VERIFY_FILE_SIGNATURE} 11:17:18.392
sig: Key = badgy100.inf
sig: FilePath = C:\Windows\System32\DriverStore\FileRepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100.inf
sig: Catalog = C:\Windows\System32\DriverStore\FileRepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100X64.cat
sig: Success: File is signed in Authenticode(tm) catalog.
sig: Error 0xe0000241: The INF was signed with an Authenticode(tm) catalog from a trusted publisher.
sig: {_VERIFY_FILE_SIGNATURE exit(0xe0000241)} 11:17:18.411
dvi: Selected driver installs from section [BADGY100] in 'c:\windows\system32\driverstore\filerepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100.inf'.
dvi: Class GUID of device changed to: {4d36e979-e325-11ce-bfc1-08002be10318}.
dvi: Set selected driver complete.
dvi: {Plug and Play Service: Device Install for USBPRINT\EVOLIS_BADGY100\8&1B0235&2&USB001}
ump: Creating Install Process: DrvInst.exe 11:17:18.435
ndv: Infpath=C:\Windows\INF\oem92.inf
ndv: DriverNodeName=badgy100.inf:Microsoft.NTamd64:BADGY100:2.18.0.584:usbprint\evolis_badgy1006bdf:evolis_badgy1006bdf:usbprint\evolis_badgy100
ndv: DriverStorepath=C:\Windows\System32\DriverStore\FileRepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100.inf
ndv: Building driver list from driver node strong name...
dvi: Searching for hardware ID(s):
dvi: usbprint\evolis_badgy1006bdf
dvi: evolis_badgy1006bdf
inf: Opened PNF: 'C:\Windows\System32\DriverStore\FileRepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100.inf' ([strings])
sig: {_VERIFY_FILE_SIGNATURE} 11:17:18.472
sig: Key = badgy100.inf
sig: FilePath = C:\Windows\System32\DriverStore\FileRepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100.inf
sig: Catalog = C:\Windows\System32\DriverStore\FileRepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100X64.cat
! sig: Verifying file against specific (valid) catalog failed! (0x800b0109)
! sig: Error 0x800b0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.
sig: {_VERIFY_FILE_SIGNATURE exit(0x800b0109)} 11:17:18.518
sig: {_VERIFY_FILE_SIGNATURE} 11:17:18.520
sig: Key = badgy100.inf
sig: FilePath = C:\Windows\System32\DriverStore\FileRepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100.inf
sig: Catalog = C:\Windows\System32\DriverStore\FileRepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100X64.cat
sig: Success: File is signed in Authenticode(tm) catalog.
sig: Error 0xe0000241: The INF was signed with an Authenticode(tm) catalog from a trusted publisher.
sig: {_VERIFY_FILE_SIGNATURE exit(0xe0000241)} 11:17:18.555
dvi: Selected driver installs from section [BADGY100] in 'c:\windows\system32\driverstore\filerepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100.inf'.
dvi: Class GUID of device changed to: {4d36e979-e325-11ce-bfc1-08002be10318}.
dvi: Set selected driver complete.
ndv: {Core Device Install} 11:17:18.564
inf: Opened INF: 'C:\Windows\INF\oem92.inf' ([strings])
inf: Saved PNF: 'C:\Windows\INF\oem92.PNF' (Language = 0409)
dvi: {DIF_ALLOW_INSTALL} 11:17:18.578
dvi: Using exported function 'ClassInstall32' in module 'C:\Windows\system32\ntprint.dll'.
dvi: Class installer == ntprint.dll,ClassInstall32
dvi: No CoInstallers found
dvi: Class installer: Enter 11:17:18.587
dvi: Class installer: Exit
dvi: Default installer: Enter 11:17:18.592
dvi: Default installer: Exit
dvi: {DIF_ALLOW_INSTALL - exit(0xe000020e)} 11:17:18.596
ndv: Installing files...
dvi: {DIF_INSTALLDEVICEFILES} 11:17:18.600
dvi: Class installer: Enter 11:17:18.602
inf: Opened INF: 'C:\Windows\System32\DriverStore\FileRepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100.inf' ([strings])
inf: Opened INF: 'C:\Windows\System32\DriverStore\FileRepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100.inf' ([strings])
!!! dvi: Class installer: failed(0x00000002)!
!!! dvi: Error 2: The system cannot find the file specified.
dvi: {DIF_INSTALLDEVICEFILES - exit(0x00000002)} 11:17:18.651
ndv: Device install status=0x00000002
ndv: Performing device install final cleanup...
! ndv: Queueing up error report since device installation failed...
ndv: {Core Device Install - exit(0x00000002)} 11:17:18.660
dvi: {DIF_DESTROYPRIVATEDATA} 11:17:18.662
dvi: Class installer: Enter 11:17:18.664
dvi: Class installer: Exit
dvi: Default installer: Enter 11:17:18.668
dvi: Default installer: Exit
dvi: {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 11:17:18.672
ump: Server install process exited with code 0x00000002 11:17:18.679
ump: {Plug and Play Service: Device Install exit(00000002)}
ndv: Device Install failed for new device...installing NULL driver.
dvi: {Plug and Play Service: Device Install for USBPRINT\EVOLIS_BADGY100\8&1B0235&2&USB001}
ump: Creating Install Process: DrvInst.exe 11:17:18.705
! ndv: Installing NULL driver!
dvi: Set selected driver complete.
dvi: {DIF_ALLOW_INSTALL} 11:17:18.723
dvi: No class installer for 'EVOLIS Badgy100'
dvi: No CoInstallers found
dvi: Default installer: Enter 11:17:18.739
dvi: Default installer: Exit
dvi: {DIF_ALLOW_INSTALL - exit(0xe000020e)} 11:17:18.744
dvi: {DIF_INSTALLDEVICE} 11:17:18.747
dvi: No class installer for 'EVOLIS Badgy100'
dvi: Default installer: Enter 11:17:18.752
! dvi: Installing NULL driver!
dvi: Writing common driver property settings.
dvi: {Restarting Devices} 11:17:18.778
dvi: Restart: USBPRINT\EVOLIS_BADGY100\8&1B0235&2&USB001
dvi: Restart complete.
dvi: {Restarting Devices exit} 11:17:18.875
dvi: Default installer: Exit
dvi: {DIF_INSTALLDEVICE - exit(0x00000000)} 11:17:18.880
ump: Server install process exited with code 0x00000000 11:17:18.887
ump: {Plug and Play Service: Device Install exit(00000000)}
ndv: {Update Driver Software Wizard exit(00000002)}
<<< Section end 2016/09/02 11:17:21.413
<<< [Exit status: FAILURE(0x00000002)]
Click to expand...

DavidGP · Sep 3, 2016

Hi

Could be that Windows driver signing enforcement is not liking this driver, so could try one of two things I can think of right now,

1. Right click the driver installer and choose Run as Administrator and see if that helps install the driver.
2. Reboot your PC and repeatedly tap F8 for the boot menu and when you see it, choose Disable Driver Signature Enforcement then continue to boot your PC in normal mode and try and install the driver again, may need to do it the 1st method as well.

dmlester · Sep 5, 2016

I just tried method 2 with no joy. The log still seems to indicate driver signing as an issue. I'll post the log below, as it is much shorter this time. I'm going to remove the driver again, this time manually from the driver store using pnputil.exe, and then give it another go. If by some miracle that works, I'll post again. Thanks for the help!

>>> [Device Install (DiShowUpdateDevice) - USBPRINT\EVOLIS_BADGY100\8&1B0235&2&USB001]
>>> Section start 2016/09/05 13:41:43.236
cmd: "C:\Windows\system32\mmc.exe" C:\Windows\system32\devmgmt.msc
dvi: {DIF_UPDATEDRIVER_UI} 13:41:43.239
dvi: No class installer for 'EVOLIS Badgy100'
dvi: Default installer: Enter 13:41:43.244
dvi: Default installer: Exit
dvi: {DIF_UPDATEDRIVER_UI - exit(0xe000020e)} 13:41:43.249
ndv: {Update Driver Software Wizard for USBPRINT\EVOLIS_BADGY100\8&1B0235&2&USB001}
inf: Opened INF: 'c:\users\dave\desktop\downloads\drivers badgy100\badgy100.inf' ([strings])
inf: {SetupCopyOEMInf: c:\users\dave\desktop\downloads\drivers badgy100\badgy100.inf} 13:42:01.291
! inf: Package was already in store: skipping Driver Store add
inf: Driver Store location: C:\Windows\System32\DriverStore\FileRepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100.inf
inf: Published Inf Path: C:\Windows\INF\oem92.inf
inf: OEM source media location: c:\users\dave\desktop\downloads\drivers badgy100\
inf: {SetupCopyOEMInf exit (0x00000000)} 13:42:01.346
dvi: Searching for hardware ID(s):
dvi: usbprint\evolis_badgy1006bdf
dvi: evolis_badgy1006bdf
inf: Opened PNF: 'C:\Windows\System32\DriverStore\FileRepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100.inf' ([strings])
sig: {_VERIFY_FILE_SIGNATURE} 13:42:01.361
sig: Key = badgy100.inf
sig: FilePath = C:\Windows\System32\DriverStore\FileRepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100.inf
sig: Catalog = C:\Windows\System32\DriverStore\FileRepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100X64.cat
! sig: Verifying file against specific (valid) catalog failed! (0x800b0109)
! sig: Error 0x800b0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.
sig: {_VERIFY_FILE_SIGNATURE exit(0x800b0109)} 13:42:01.390
sig: {_VERIFY_FILE_SIGNATURE} 13:42:01.392
sig: Key = badgy100.inf
sig: FilePath = C:\Windows\System32\DriverStore\FileRepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100.inf
sig: Catalog = C:\Windows\System32\DriverStore\FileRepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100X64.cat
sig: Success: File is signed in Authenticode(tm) catalog.
sig: Error 0xe0000241: The INF was signed with an Authenticode(tm) catalog from a trusted publisher.
sig: {_VERIFY_FILE_SIGNATURE exit(0xe0000241)} 13:42:01.426
dvi: Selected driver installs from section [BADGY100] in 'c:\windows\system32\driverstore\filerepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100.inf'.
dvi: Class GUID of device changed to: {4d36e979-e325-11ce-bfc1-08002be10318}.
dvi: Set selected driver complete.
dvi: {Plug and Play Service: Device Install for USBPRINT\EVOLIS_BADGY100\8&1B0235&2&USB001}
ump: Creating Install Process: DrvInst.exe 13:42:01.454
ndv: Infpath=C:\Windows\INF\oem92.inf
ndv: DriverNodeName=badgy100.inf:Microsoft.NTamd64:BADGY100:2.18.0.584:usbprint\evolis_badgy1006bdf:evolis_badgy1006bdf:usbprint\evolis_badgy100
ndv: DriverStorepath=C:\Windows\System32\DriverStore\FileRepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100.inf
ndv: Building driver list from driver node strong name...
dvi: Searching for hardware ID(s):
dvi: usbprint\evolis_badgy1006bdf
dvi: evolis_badgy1006bdf
inf: Opened PNF: 'C:\Windows\System32\DriverStore\FileRepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100.inf' ([strings])
sig: {_VERIFY_FILE_SIGNATURE} 13:42:01.497
sig: Key = badgy100.inf
sig: FilePath = C:\Windows\System32\DriverStore\FileRepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100.inf
sig: Catalog = C:\Windows\System32\DriverStore\FileRepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100X64.cat
! sig: Verifying file against specific (valid) catalog failed! (0x800b0109)
! sig: Error 0x800b0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.
sig: {_VERIFY_FILE_SIGNATURE exit(0x800b0109)} 13:42:01.556
sig: {_VERIFY_FILE_SIGNATURE} 13:42:01.558
sig: Key = badgy100.inf
sig: FilePath = C:\Windows\System32\DriverStore\FileRepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100.inf
sig: Catalog = C:\Windows\System32\DriverStore\FileRepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100X64.cat
sig: Success: File is signed in Authenticode(tm) catalog.
sig: Error 0xe0000241: The INF was signed with an Authenticode(tm) catalog from a trusted publisher.
sig: {_VERIFY_FILE_SIGNATURE exit(0xe0000241)} 13:42:01.603
dvi: Selected driver installs from section [BADGY100] in 'c:\windows\system32\driverstore\filerepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100.inf'.
dvi: Class GUID of device changed to: {4d36e979-e325-11ce-bfc1-08002be10318}.
dvi: Set selected driver complete.
ndv: {Core Device Install} 13:42:01.614
inf: Opened PNF: 'C:\Windows\INF\oem92.inf' ([strings])
dvi: {DIF_ALLOW_INSTALL} 13:42:01.626
dvi: Using exported function 'ClassInstall32' in module 'C:\Windows\system32\ntprint.dll'.
dvi: Class installer == ntprint.dll,ClassInstall32
dvi: No CoInstallers found
dvi: Class installer: Enter 13:42:01.637
dvi: Class installer: Exit
dvi: Default installer: Enter 13:42:01.643
dvi: Default installer: Exit
dvi: {DIF_ALLOW_INSTALL - exit(0xe000020e)} 13:42:01.648
ndv: Installing files...
dvi: {DIF_INSTALLDEVICEFILES} 13:42:01.653
dvi: Class installer: Enter 13:42:01.655
inf: Opened INF: 'C:\Windows\System32\DriverStore\FileRepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100.inf' ([strings])
inf: Opened INF: 'C:\Windows\System32\DriverStore\FileRepository\badgy100.inf_amd64_neutral_47dba504ffad83a3\badgy100.inf' ([strings])
!!! dvi: Class installer: failed(0x00000002)!
!!! dvi: Error 2: The system cannot find the file specified.
dvi: {DIF_INSTALLDEVICEFILES - exit(0x00000002)} 13:42:01.719
ndv: Device install status=0x00000002
ndv: Performing device install final cleanup...
! ndv: Queueing up error report since device installation failed...
ndv: {Core Device Install - exit(0x00000002)} 13:42:01.729
dvi: {DIF_DESTROYPRIVATEDATA} 13:42:01.732
dvi: Class installer: Enter 13:42:01.734
dvi: Class installer: Exit
dvi: Default installer: Enter 13:42:01.739
dvi: Default installer: Exit
dvi: {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 13:42:01.744
ump: Server install process exited with code 0x00000002 13:42:01.751
ump: {Plug and Play Service: Device Install exit(00000002)}
ndv: Device Install failed for new device...installing NULL driver.
dvi: {Plug and Play Service: Device Install for USBPRINT\EVOLIS_BADGY100\8&1B0235&2&USB001}
ump: Creating Install Process: DrvInst.exe 13:42:01.777
! ndv: Installing NULL driver!
dvi: Set selected driver complete.
dvi: {DIF_ALLOW_INSTALL} 13:42:01.796
dvi: No class installer for 'EVOLIS Badgy100'
dvi: No CoInstallers found
dvi: Default installer: Enter 13:42:01.804
dvi: Default installer: Exit
dvi: {DIF_ALLOW_INSTALL - exit(0xe000020e)} 13:42:01.810
dvi: {DIF_INSTALLDEVICE} 13:42:01.812
dvi: No class installer for 'EVOLIS Badgy100'
dvi: Default installer: Enter 13:42:01.817
! dvi: Installing NULL driver!
dvi: Writing common driver property settings.
dvi: {Restarting Devices} 13:42:01.840
dvi: Restart: USBPRINT\EVOLIS_BADGY100\8&1B0235&2&USB001
dvi: Restart complete.
dvi: {Restarting Devices exit} 13:42:01.875
dvi: Default installer: Exit
dvi: {DIF_INSTALLDEVICE - exit(0x00000000)} 13:42:01.880
ump: Server install process exited with code 0x00000000 13:42:01.889
ump: {Plug and Play Service: Device Install exit(00000000)}
ndv: {Update Driver Software Wizard exit(00000002)}
<<< Section end 2016/09/05 13:42:03.962
<<< [Exit status: FAILURE(0x00000002)]
Click to expand...

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Driver Will Not Install

dmlester Private E-2

DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

dmlester Private E-2