dubiousj - Hijackthis Log Help

Hi and Welcome

Hijackthis while good for some things, will not give a full picture of all malware that could be on a PC, if you have one bit one malware its very likely their are more lurking.

So best starting point is the below, mainly as Hijackthis is the last scan to really run because of its limitations in what its scanning for and that it needs to be installed and re-named as listed in the guide, BUT do follow all the steps in the order laid out and attach all the requested logs, unless you have a problem with one, in which tell us why?


As it seems you have a broken LSP ( Winsock ) run this to see if you can get back onto the Internet http://www.majorgeeks.com/download.php?det=4372


Then please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.


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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy - ONLY IF you were not able to run Windows Defender
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!