Dying here... anyone help

Discussion in 'Malware Help (A Specialist Will Reply)' started by petecorn, Nov 19, 2006.

  1. petecorn

    petecorn Private E-2

    Okay I've run all the program's mentioned in the starter thread (see attached) and am still having problems. Can anyone help?

    Some other info:
    I ran AVG and it found about 5000 .exe files that I quarantined & deleted before I started all the procedures in the thread. In the past I have used p2p (it's been a while since I've done a clean-up) so it could have come from there.

    CounterSpy, the first time I ran it also detect some remnants of these 5K+ files. Unfortunately CounterSpy hang right at the end the first time I ran it, so I couldn't get a log. I then re-ran counterspy (that's the log u see attached). That is the log you see attached.

    The rest ran fine (once I switched back to IE 6 for Panda).

    I've attached all info (NOTE due to the 3 file limit, I have attached to my next msg below)..would be great if someone can help, my machine is still running grindingly slow.

    Thanks
    Pete
     

    Attached Files:

  2. petecorn

    petecorn Private E-2

    See remaining log files.

    Pls help!!
    Pete
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You ran Counter Spy but you told it to ignore a few of your problems. Run it again and make sure you have it fix all problems especially the below which you previously ignored:

    iMesh Adware Bundler
    Warez P2P Adware Bundler
    My Search Bar

    Attach a new log from CounterSpy.

    Is CounterSpy the free trial version from the READ ME or is it a paid version?
    Is Spyware Doctort a free trial version from or is it a paid version?

    You did not install and run GetRunKey and ShowNew as instructed. You seem to have run them from inside the ZIP file. You must extract ALL files from the ZIP file and then run the .bat files from a Windows Explorer session as instructed. However do the below first!

    Start by downloading a tools we will need - Pocket KillBox

    Extract it to its own folder somewhere that you will be able to locate it later.

    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    O4 - HKLM\..\Run: [bbouhvpzsy] C:\WINDOWS\System32\ujskffse.exe
    O4 - HKLM\..\Run: [swhost] C:\WINDOWS\system32\swhost.exe
    O4 - HKLM\..\Run: [gsADgcps] C:\WINDOWS\siqlvqb.exe
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/167a65e4c9a38ba83014/netzip/RdxIE601.cab
    After clicking Fix, exit HJT.

    Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

    Now run Pocket Killbox by doubleclicking on killbox.exe
    Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
    Then after it deletes the files click the Exit (Save Settings) button.
    NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

    Select:
    • Delete on Reboot
    • then Click on the All Files button.
    • Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

    c:\windows\downloaded program files\WinadX.inf
    c:\windows\inf\satmat.inf
    c:\windows\satmat.ini
    C:\WINDOWS\System32\ujskffse.exe
    C:\WINDOWS\system32\swhost.exe
    C:\WINDOWS\siqlvqb.exe
    • Return to Killbox, go to the File menu, and choose Paste from Clipboard.
    • Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.
    If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).
    If Killbox does not reboot just reboot your PC yourself.
    Now attach the below new logs and tell me how the above steps went.
    1. GetRunKey
    2. ShowNew
    3. HJT


    Make sure you tell me how things are working now!

    Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.
     
    Last edited: Nov 19, 2006
  4. petecorn

    petecorn Private E-2

    Thank you so much for your help!!!...

    Re-ran CS and deleted. See new log file attached.

    Both Counter Spy and Spyware Doctor are free trail versions.

    The HJT fix and txt file merge worked no problem.

    PocketKill was able to reboot with no error messages.


    I have extract both GRK & SN to the seperate folders on the C:drive. I have used the extracted version file from within Windows Explorer.

    ERROR MSG with GRK
    When I run GRK I get the error message saying that this isn't suitable for MS-dos with these two files mentioned.
    c:\windows\system32\cmd.exe
    c:\windows\system32\autoexecute
    Inside the small black window it says:
    Process cannot access the file because it is being used by another process.

    I hit IGNORE once (1) and it completes.

    ERROR MSG with ShowNew
    Same message as above, however I need to hit the IGNORE button 29 times before it completes and I get the attached file.


    When I run both of these apps I don't have anything else open, however I am using the comp in normal mode, and there are some process like counterspy, win defenders in the systems tray.


    Thanks again so much for your help!!!!
    Have a got it cleaned up properly???
    Pete
     

    Attached Files:

  5. petecorn

    petecorn Private E-2

    And the Counter Spy file
     

    Attached Files:

  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    This error message is explained on the download pages for both ShowNew and GetRunKey. Please follow the directions there to fix this problem and attach new logs afterwards.
     
  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Then uninstall both of them now to avoid conflicts with Windows Defender and to avoid excessive use of system resources which will slow your PC down.
     
  8. petecorn

    petecorn Private E-2

    My apologies, I've downloaded the fix and now both ran properly.

    See attached files. How am I looking???

    I uninstalled Spy Doc, but couldn't find the uninstall for Counter Spy either from the start menu or add/remove programs.

    Thanks so much!
    Pete
     

    Attached Files:

  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    It will show in Add/Remove Programs as Sunbelt CounterSpy

    We have a little more cleanup to do.

    Uninstall the below old versions of software:
    J2SE Runtime Environment 5.0 Update 3
    J2SE Runtime Environment 5.0 Update 6
    Java 2 Runtime Environment, SE v1.4.2_03
    Mozilla Firefox (1.5.0.8)

    Now install the current version of Sun Java from: Sun Java Runtime Environment

    Then install the current version of FireFox from: Mozilla Firefox

    Now you need to cleanup some of your Desktop clutter. It is not a good idea to keep things saved on your Desktop. If you need or just want to keep any of the below, move them to a appropriately named folder where you save downloads (i.e., C:\Downloads and then create subfolders in this downloads folder that are also named for each application you download and save the files there). This is safer way to store them and you will not forget what they are this way. Here are the items I'm referring to and 2 of them I question whether you knowing downloaded and installed:
    Code:
    "C:\Documents and Settings\Princess\Desktop\"
    avg75f~1.exe  Nov 19 2006    17207032  "avg75free_428a818.exe"
    ccsetu~1.exe  Nov 19 2006      452000  "ccsetup134_slim.exe"
    counte~1.exe  Nov 19 2006    13846080  "counterspy.exe"
     
    [B][COLOR=#800080]Is the below Remote Support System  Did you download  & install this?[/COLOR][/B]
    dn_rss.exe    Nov 19 2006      331007  "dn_rss.exe"  
    [COLOR=purple] 
    [/COLOR]getrun~1.zip  Nov 19 2006       67311  "GetRunKey.zip"
    hijack~1.zip  Nov 19 2006      212849  "hijackthis.zip"
    jre-1_~1.exe  Nov 19 2006    16508560  "jre-1_5_0_09-windows-i586-p.exe"
    killbo~1.exe  Nov 20 2006       92672  "killbox(2).exe"
    norton~1.exe  Nov 19 2006      616080  "Norton_Removal_Tool.exe"
     
    [B][COLOR=#800080]Is the below Remote Support System  Did you download  & install this?[/COLOR][/B]
    rssins~1.exe  Nov 19 2006     6934808  "RSS Install.exe" 
     
    [COLOR=purple][/COLOR]shownew.zip   Nov 19 2006       63421  "ShowNew.zip"
    spybot~1.exe  Nov 19 2006     5037072  "spybotsd14.exe"
    window~1.msi  Nov 19 2006     5186048  "WindowsDefender.msi"
    xphome~1.exe  Nov 20 2006       94208  "XPHomeFiles.exe"
    Delete the below file:
    C:\WINDOWS\b.exe


    If you are not having any other malware problems, it is time to do our final steps:
    1. If we used Pocket Killbox during your cleanup, do the below
      • Run Pocket Killbox and select File, Cleanup, Delete All Backups
    2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
    3. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
    4. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
    7. If you are running Windows XP or Windows ME, do the below:
      • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     
  10. petecorn

    petecorn Private E-2

    THANK SO MUCH for all your help!!!.....

    What's the paypal account details to say thanks practically???

    I've done the rest you suggested. I did install the Remote System Support program. I want to be able to access my mother's computer back in Australia and help her from time to time as she isn't very computer literate.

    If you know a safe a good program that let's me access her PC from here in Hong Kong, do let me know. It can't be too advanced on her end because she isn't very up with installing etc etc.

    Thanks AGAIN!!!!
    Pete
     
  11. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    If you want, you can PM me with an email address and I will send you info. It's your decision!

    As long as it is something you installed it is fine. But are you aware that Windows XP has a built-in remote desktop connection program?
     

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