E-Card.exe Virus and Stuck in safe mode

First you need to re-run MalwareBytes and have it fix/quarantine everything it finds.

Then Please follow the instructions in the below link and attach the requested logs when you finish these instructions.


If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.

READ & RUN ME FIRST. Malware Removal Guide


Note:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can running steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

2. If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

 

Are you trying to upload C:\MGLogs.zip .....it is not that big a file. What exactly is happening?

In the meantime:

* Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
o If it is not on your Desktop, the below will not work.
* Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

Code:

KILLALL::


Drivers::
trpsorss

File::
C:\Windows\system32\drivers\trpsorss.sys

* Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
* At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
* You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
* Now use your mouse to drag CFscript.txt on top of ComboFix.exe
* Follow the prompts.
* When it finishes, a log will be produced named c:\combofix.txt
* I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

 

Are you getting errors when you run MGTools? What exactly is happening when you double clicking on the C:\MGtools\GetLogs.bat file?