email problems

What steps have you already taken? You will need to find the offending email and delete it. Create a new folder and move only those emails that you know are clean and delete the rest of them in your inbox. Some times you can trick the spammers by adding a dummy email address as the first contact: aaa@aaa.com.

 

More than likely, you may have clicked on an attachment in an email you thought was legit. Have you cleaned out your inbox? Are you still sending out spam?

If you would like me to check for malware on your system, please do this:
READ & RUN ME FIRST. Malware Removal Guide

 

Let me know how it goes and if you need to run the Read and Run First instructions.

 

You can do all the steps in the Read and Run First instructions for Win7!! Please follow those instructions and attach the requested logs.

In the meantime, I also want you to do this:
Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!


Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.

• Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
  Vista/Windows 7 users right-click and select Run As Administrator.
• If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123tdk.com).
  
  • If you do not see the file extension, please refer to: How to view hidden, system files & folders!
• Click the Start Scan button.
• Do not use the computer during the scan
• If the scan completes with nothing found, click Close to exit.
• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
• Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
• A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_14.17.05_log.txt) will be created and saved to the root directory ( usually Local Disk C ).
• Attach this log to your next message

Then:
Please also download MBRCheck to your desktop

• Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
• It will show a Black screen with some information that will contain either the below line if no problem is found:
  
  • Done! Press ENTER to exit...
  
  
• Or you will see more information like below if a problem is found:
  
  • Found non-standard or infected MBR.
  • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
  
  
• Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
• MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
• Attach this log to your next message.

 

Let me know, as that may not be all the malware on your system.