email spam virus?

Discussion in 'Malware Help (A Specialist Will Reply)' started by inpchell, Mar 8, 2013.

  1. inpchell

    inpchell Private E-2

    My email was hacked a week ago. I have changed my password and have stopped using my PC for mail. Now I only access email with my Ipad through Verizon servers. I have done multiple scans with Mcaffee, Malwarebytes and Superantispyware on the desktop coming back clean but I fear this thing is still in my system. The PC also moves slowly. THANK YOU!
     
    inpchell, Mar 8, 2013
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    In many cases, hacked email accounts are not due to malware but rather due to "loose lips sinking ships" ;) or in the case of PCs, "loose fingers".

    Have you or are you using WiFi anywhere? Especially open networks like in malls, airports, coffee shops....etc. Ever log into your email account using another persons PC or from a library computer, hotel computer, on a boat.....etc. I think you see where I'm headed with this. :)

    If you wish to properly check your PC for malware then work thru the below.

    READ & RUN ME FIRST. Malware Removal Guide
     
    chaslang, Mar 9, 2013
    #2
  3. inpchell

    inpchell Private E-2

    thank you for the reply. since my last post I've been running same scans in safe mode and normal and is now picking up stuff.. 2 virus/Trojans on mcaffee and 2 tracking adware on SUperantispyware.. I'm convinced that I was and continues to be infected. That said, as of last scan I ran yesterday all problems are resolved but I'm sure deep down in the gut of the computer the virus is waiting to pop back up! Since this is a computer that I rarely use anymore I decided to make the investment and switch to a Mac. I'm going to take the computer to Apple Store and have them transfer my .XL .DBX and .JPG files only. I really don't have anything else on this computer worth worrying about. I've been using an iPad for the last three years to do banking and e-commerce and have neglected the maintenance on this dinosaur that sits on my desktop. The only password that could've been taken off this is my email which now has been changed. I still would appreciate any feedback/input you have.
    Thank you!
     
    inpchell, Mar 9, 2013
    #3
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.
    Cookies are not problems. If you wanted our help, you needed to run the procedure in the link I gave to you and attach the logs we request. SUPERAntiSpyware is not part of that procedure anymore. As stated, I tend to doubt your problem was malware, but it is not impossible. Our procedure could help us determine one way or another, but if your plan is not to use the computer anymore, it serves no purpose.

    However do note that the same misuse of your iPad in unsecure networks can still result in the same email problems.
     
    chaslang, Mar 9, 2013
    #4
  5. inpchell

    inpchell Private E-2

    Chaslang, thank you once more. Even though I'm going to make the switch to Mac I decided to give it one shot to see if I can clean up this computer. I have followed all of the instructions one by one and soon will be able to attach logs for you to review.
     
    inpchell, Mar 9, 2013
    #5
  6. inpchell

    inpchell Private E-2

    here are all the logs.. this was hard for me as i am not very computer savvy but your instructions are VERY well written.. hope i didn't mess up anywhere!:confused
     

    Attached Files:

    inpchell, Mar 9, 2013
    #6
  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're logs are basically clean. The only questionable item is the below
    The unknown MBR raises concern, but it does not necessarily mean it is bad. Sometime the MBR's installed by companies like Dell and HP are not standard and are not recognized. However infected MBRs have been known to also be the cause of spamming. There is also an unknown 3 GB partition at the end that also gives rise to some concern. It also may or may not be a problem.

    We could attempt to fix these and see what happens, but I would recommend backing up important data first because changing these could be problematic if it really is malware.

    The slowness issue is likely due to the fact that you do not have enough memory and you have slower old style process and the fact that you are running McAfee.
    Also you have a bunch of other junk that you don't need running like the Verizon stuff.
     
    chaslang, Mar 9, 2013
    #7
  8. inpchell

    inpchell Private E-2

    Wow, thank you for the amazing fast reply! Do you think it's worth trying to fix these even though I will be making the migration to a Mac and will probably no longer use this computer?? I just wanted to make sure that there is no virus left in my computer so that I can take it to the good folks at Apple to transfer the data onto the new Mac. Also I could do a backup; I have a Seagate free agent go flex portable drive. But wouldn't doing the backup also carryover any potential viruses if still there?? What is your advice?
    Thank you
     
    inpchell, Mar 9, 2013
    #8
  9. inpchell

    inpchell Private E-2

    This may be a repost because I don't see my prior one.. But basically I could do a backup using my Seagate portable drive but wouldn't that also backup any virus left in the system?? Otherwise I can just take the computer when my new MacBook Pro arrives and have Apple transfer emails pictures and important documents and stop using this one. What is your advice? :-orolleyes
     
    inpchell, Mar 9, 2013
    #9
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.
    Not unless you have plans to use it again or plan to give to someone else to use.

    While it is low probability that it would spread, it is not impossible. However at this point, we do not really know that you really have an infection at all. As stated before, there is no proof. Only suspicions based on the observations of the MBR and the unknown partition and the fact that you said you had spam problems.

    Whether you want to fix it or you want to dump it, you still need to back up your personal data anyway so that is the first thing you should do. Then you can later decide if you wish to fix it. And if something goes wrong, it would not matter anyway because you already would have saved your data.
     
    chaslang, Mar 10, 2013
    #10
  11. inpchell

    inpchell Private E-2

    ok, I will back up and move on to Mac.
    thank you for all your efforts and time!
     
    inpchell, Mar 10, 2013
    #11
  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!
     
    chaslang, Mar 13, 2013
    #12

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