1. bcantrell

    bcantrell Private E-2

    several of my friends have been telling me there getting emails from me with various connercial type stuff in it like insurance or drug reps of some kind, anyway ive run virus and spyware scans and cant find any kind of infections of any kind. please whats my problem and how do i fix it?
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Malware detected in email databases has to be cleaned up by you. You have a few choices:

    1. delete the whole file which is not an option you normally want to use
    2. load the email folder that contains the infection and delete ALL unnecessary emails (hoping to remove the problem email) and then use the Mailbox Cleanup option to delete all old emails. Then compact the Outlook database to permanently remove data. See http://support.microsoft.com/kb/291645 If you do not cleanup and compact the databases, the deleted emails may still be leaving hidden information in the database that you just cannot see but a scanner may still pickup on it.
    3. create a new folder and move only emails you really need into the new folder and then delete the infected folder.

    This is a general guideline.

    If you want use to check for malware on your system, please follow these instructions:
    READ & RUN ME FIRST. Malware Removal Guide
     
  3. bcantrell

    bcantrell Private E-2

    ill try all that, thank you for your help
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are welcome, let me know how you get along with that.
     

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